Repair Parts Lead

NEFCO; Spokane (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

Edge, a division of NEFCO, seeks a dedicated individual to manage customer service and repair estimates. This role involves communication with customers and vendors, maintaining inventory, and ensuring timely service. Ideal candidates should have a high school diploma and strong attention to detail.

Qualifications

• Ability to exert 75 pounds of force occasionally.
• Familiarity with construction industry and market pricing is a plus.

Responsibilities

• Maintain excellent customer service through efficient estimates and paperwork.
• Prepare repair estimates and communicate with customers.
• Organize parts inventory for easy access.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Description

Job Summary: Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. We have developed a loyal clientele base. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington. We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products.

NEFCO is a construction supply company. We provide support to our contractors by serving as the channel that unites them with the construction products that they need. When it comes to the contractor, we are always there when they need us. We never stop working for them. When they build, we build together. #unitedwebuildJob

Job Description:

• Maintain excellent customer service through efficient and timely estimates and paperwork procedures for the repair department.
• Prepare repair estimates for customers and service personnel.
• Communicate with customers over service counter, email, and phone correspondence to ascertain product issues and get information on how to proceed.
• Communicate with rental department to ascertain repair needs for internal company assets.
• Maintain relationship with vendors to purchase parts for repairs and make profitable and timely purchasing decisions.
• Organize parts inventory for easy access and to reduce lead times for common repairs.
• File, maintain, and obtain invoice reports for customers.
• Shelve and organize finished products. Ensure proper return to customers.
• Obtain transfer needs from branches.
• Obtain and utilize warranty information to make repair recommendations.
• Update and reference service manual for parts and prices.
• Resolve any issues or discrepancies within repair department.

Requirements

Desired Experience & Qualifications:

• High School Diploma or equivalent.
• Communicate with customers and co-workers in courteous and professional manner
• Attention to detail is required and ability to perform basic math calculations are required.
• Familiarity with construction industry, products, methods, and market pricing is a plus.
• Ability to work productively without supervision.
• Ability to exert 75 pounds of force occasionally
• Proficiency in Microsoft Office, Outlook and other distribution software tools.