Repair Manager

Infinity Home Services; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off and paid holidays

Life insurance

401(k) with company match

Job summary

Infinity Home Services in Maryland is seeking a Repair Manager to deliver detailed inspections and estimates for new repair work, assign opportunities to crews, procure materials, manage field operations, and drive toward larger replacement projects.

You will lead cross-functional teams, negotiate with subcontractors, monitor budgets, and ensure timely project completion while maintaining high customer satisfaction.

Qualifications

• 5 years of relevant experience in the construction industry, preferably roofing, siding and general residential construction.
• 1-2 years of leadership and project management experience preferred.
• Strong organizational, multitasking, and time-management abilities.
• Excellent communication skills and comfort working in a fast-paced environment.
• Proficiency in CRM, scheduling systems, and Microsoft Office (especially Excel and Outlook).
• Ability to handle financial transactions and maintain detailed payment tracking.

Responsibilities

• Coordinates crews and materials to meet timelines, quality, and budgetary guidelines.
• Manages and tracks project budgets, including material costs, labor expenses, and other project-related expenditures.
• Oversees the preparation of project schedules, allocates resources, and tracks progress using project management software and tools.
• Sets expectations for project instructions and commitments to customers.
• Manage internal teams to ensure smooth project execution and timely completion.
• Sources and negotiate contracts with subcontractors and suppliers, ensuring competitive pricing and adherence to project specifications.
• Communicates with customers to ensure satisfaction with ongoing and previous projects.
• Collaborate with the sales team to review project requirements, evaluate feasibility, and provide accurate cost estimates and proposals to clients.
• Set high expectations for repair team to create positive rapport with homeowners throughout the project and ensure crew members inspire confidence and trust.
• Assists on-site teams in responding to and resolving customer concerns.
• Serve as the escalation point-of-contact for customers and assist in keeping them informed of work progress.

Skills

Leadership

Project management

Communication

Budgeting

CRM

Scheduling

Excel

Outlook

Tools

CRM

Scheduling software

Excel

Outlook

Job description

Job Overview

As the team’s Repair Manager, you will provide a detailed inspection and estimate to homeowners for new repair work. You will identify and appropriately either self-assign or assign to crew new repair opportunities. You will be responsible for procuring materials, managing crews, overseeing project completion, and supporting field operations, while identifying larger opportunities for full replacement projects and referring them to the sales department. You will be part of a very collaborative, very agile team working collectively to fulfill our mission of saving our communities from unscrupulous contractors. We promise an open and transparent environment where you’ll be surrounded by highly intelligent people all working together towards a common goal.

Key Responsibilities

• Coordinates, crew members, and materials to ensure adherence to project timelines, quality standards, and budgetary guidelines.
• Manages and tracks project budgets, including material costs, labor expenses, and other project-related expenditures.
• Oversees the preparation of project schedules, allocates resources, and tracks project progress using project management software and tools.
• Sets expectations for project instructions and commitments to customers.
• Manage internal teams to ensure smooth project execution and timely completion.
• Sources and negotiate contracts with subcontractors and suppliers, ensuring competitive pricing and adherence to project specifications.
• Manages ensuring the resolve of worksite problems or scheduling issues.
• Manage suppliers to ensure materials are delivered to project sites and deliveries are sent out.
• Ensures that assigned repair teams have the necessary equipment and materials for project work and to meet project deadlines.
• Establishes and adjusts work sequences to meet project schedule, using knowledge of capacities of equipment and assigned project managers and crew members.
• Communicate with customers to ensure satisfaction with ongoing and previous projects.
• Collaborate with the sales team to review project requirements, evaluate feasibility, and provide accurate cost estimates and proposals to clients.
• Set high expectations for repair team to create positive rapport with homeowners throughout the project and ensure crew members inspire confidence and trust.
• Assists on-site teams in responding to and resolving customer concerns.
• Serve as the escalation point-of-contact for customers and assist in keeping them informed of work progress.
• Set high expectations for repair team to create positive rapport with homeowners throughout the project and ensure crew members inspire confidence and trust.
• Assists on-site teams in responding to and resolving customer concerns.
• Serve as the escalation point-of-contact for customers and assist in keeping them informed of work progress.

Requirements

• 5 years of relevant experience in the construction industry, preferably roofing, siding and general residential construction.
• 1-2 years of leadership and project management experience preferred.
• Strong organizational, multitasking, and time-management abilities.
• Excellent communication skills and comfort working in a fast-paced environment.
• Proficiency in CRM, scheduling systems, and Microsoft Office (especially Excel and Outlook).
• Ability to handle financial transactions and maintain detailed payment tracking.

Benefits

• Opportunities for professional growth and development tied to your personal interests.
• A transparent, supportive, and collaborative work environment.
• The chance to make a positive impact on our communities and the environment.
• Competitive health, dental, and vision coverage; PTO; paid holidays; life insurance; and 401(k) with match, subject to plan eligibility

About Us

Franzoso Contracting is a trusted home improvement contractor serving the lower Hudson Valley and a proud member of the Infinity Home Services family of companies. Infinity Home Services (“IHS”) was founded by Wisconsin entrepreneurs with a simple but ambitious goal: to raise the standard of residential roofing and exterior remodeling and “Save our Communities from Unscrupulous Contractors.” Today, we are recognized as a leader in our industry delivering exceptional roofing, windows, and siding installation services using only the most trusted, top‑quality materials. Our platform brings together a family of respected local brands, empowering each to enhance service delivery, strengthen community presence, and expand market share. We stand behind every job we perform, using top quality materials, best‑in‑class installation practices, and an ongoing commitment to do the right thing. IHS is rapidly expanding both organically and through strategic acquisitions. As we shape the future of the Home Services industry, we seek ethical, forward‑thinking professionals who bring innovation, integrity, and craftsmanship to their roles. The work we perform directly protects our customers’ most important investment, their homes! IHS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.