Plant Operations Manager

Top Prospect Group

Beacon Falls (CT)

On-site

USD 78,000 - 80,000

Full time

14 days+

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Job summary

A leading company in the manufacturing sector is seeking a Repair Department Manager to oversee a team and ensure high-quality repairs. The ideal candidate will have strong leadership skills, a deep understanding of mechanical processes, and excellent communication abilities. This role is critical for maintaining operational efficiency and customer satisfaction. If you are ready to take on a key managerial position in a dynamic environment, this opportunity is for you.

Qualifications

Proven experience in a leadership or management role in a repair or manufacturing environment.
Strong communication and computer skills, with the ability to interact with customers effectively.

Responsibilities

Manage a team of machinists and customer service personnel.
Communicate with customers throughout all phases of repair.
Ensure repairs meet technical specifications and customer expectations.

Skills

Leadership

Communication

Problem-Solving

Attention to Detail

Tools

AutoCAD

Job description

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This range is provided by Top Prospect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$78,000.00/yr - $80,000.00/yr

Direct message the job poster from Top Prospect Group

Divisional Lead / Account Manager | Servicing Nationwide Staffing Solutions – Professional, Manufacturing & Engineering

Is this you?

A skilled leader with experience managing a repair department, guiding a team, and communicating directly with customers throughout all phases of repair, ready to take on a key managerial role in a dynamic manufacturing environment?

Job Title: Repair Department Manager

Employment Type: Permanent, Direct Hire

Salary: Around $80K, depending on experience and flexible for the right candidate

About the Role:

We are seeking an experienced Repair Department Manager to oversee a team of machinists and customer service personnel. In this role, you will be responsible for setting priorities, providing technical guidance, and ensuring timely repairs in line with customer expectations. You will communicate with customers at all stages, from receipt of product to evaluation, quoting, and final analysis after repairs are completed. This position is critical to ensuring smooth operations, on-time delivery, and maintaining high standards of quality and service.

You will also be required to understand customer issues and effectively convey those needs to the machinists, ensuring that the repair work meets both technical specifications and customer expectations. You’ll create worksheets and follow up on the repair progress, staying organized and ensuring timely updates are communicated. Your strong understanding of mechanical devices and machining processes, combined with excellent communication and organizational skills, will be essential to your success in this role. This position reports directly to the President.

Responsibilities:

Manage a team of 4 machinists and 1 customer service person, providing direction and technical guidance
Set priorities for the repair department, ensuring effective and timely completion of tasks
Customer Communication & Reporting
Communicate with customers through all phases of the repair process
Understand customer issues, relay those to the machinists, and ensure repairs meet their needs
Send detailed repair reports to customers, including what was found, corrected, and pricing information
Communicate to customers, addressing their concerns and providing updates
Repair Process Management
Create spare parts lists from manufacturing prints and Bills of Materials (BOMs)
Review and scrutinize AutoCAD drawings for repair accuracy
Work closely with the manufacturing foreman to ensure that repair delivery meets deadlines and quality standards
Create worksheets and track the progress of repairs to ensure efficient workflow
Technical Expertise & Oversight
Possess a strong understanding of mechanical devices, machining processes, and other manufacturing techniques (e.g., heat treating, welding, etc.)
Ensure repairs adhere to high-quality standards and address customer specifications

Requirements:

Proven experience in a leadership or management role in a repair or manufacturing environment
Strong communication and computer skills, with the ability to interact with customers effectively
Ability to understand customer issues and translate those into clear instructions for the machinists
Experience creating worksheets and following up on repair progress
Expertise in creating spare parts lists from manufacturing prints and BOMs
Deep understanding of mechanical devices, machining, and manufacturing processes
Proficiency in AutoCAD for reviewing and understanding technical drawings
Ability to prioritize tasks and manage a team effectively to meet deadlines
Strong attention to detail and problem-solving skills

Company Overview:

Top Prospect Group, now part of HW Staffing Solutions, specializes in connecting skilled professionals with top-tier manufacturing teams. We pride ourselves on providing opportunities that match candidates with dynamic environments where their contributions can make a significant impact.

Seniority level