Repair Center Supervisor

PSG, a Dover company; Virginia Beach (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a leading global company as a Repair Center Supervisor, overseeing the operations at the East Coast Repair Center in Virginia Beach. This role involves quality assurance, supervising repair technicians, and ensuring optimal performance and reliability in the management of pumping solutions. Ideal candidates will have significant military experience and proficiency in technical documentation.

Benefits

401(k) savings plan with employer contributions

Medical, dental and vision insurance

Paid time off including 13 holidays

Company paid short-term and long-term disability

Employee assistance program

Qualifications

• At least seven years of military experience working in engineering departments.
• Ability to analyze and interpret technical documents and Federal Government documentation.
• Fluent in English for reporting and customer interactions.

Responsibilities

• Manage daily operations of the East Coast Repair Center.
• Supervise shipping and receiving operations.
• Maintain quality assurance and inventory for repairs.

Skills

Problem Solving

Customer Service

Interpersonal

Teamwork

Professionalism

Proficiency

Education

High School Diploma plus two years of college or military school equivalent

Tools

Microsoft Word

Microsoft Excel

Wide Area Workflow (WAWF)

Job description

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The Repair Center Supervisor supervises the daily operations of Blackmer’s East Coast Repair Center (ECRC) in Norfolk, Virginia. Supervisory responsibility: ECRC Repair Technicians.

What You’ll Do

• Manages site-specific quality assurance, administration for all documents, personnel records, procedures, and all purchasing for tools, equipment repair, replacement, and building upkeep.
• Handles and supervises shipping and receiving.
• Create invoices for all repairs performed out of ECRC, including in Wide Area Workflow (WAWF)
• Maintain the Government CAV Commercial Asset Visibility system, including tracking all GFM Government Furnished Material, logging and tracking the status of assets, and directing shipping for all NAVSUP assets.
• Oversee the Oracle tasks; MAS Data entry, Create BOM’S, Routings, Discreet jobs, and Sales order quotes.
• Inventory control for all Blackmer stock is maintained at ECRC.
• Provide scheduling and documentation for ongoing Navy projects.
• Maintain the scheduling of all repairs coming out of the shop
• Maintain calibration of measurement equipment according to established procedures.
• Provide parts and create repair quotes to customers following established Blackmer’s ECRC Military/Marine methods.
• Submit monthly reports on all shop activities (shipment totals, inventory numbers, items/contracts received, shipment goals for the following month)
• Provide shipment plans and updates to the DCMA when requested.
• Coordinate with DCMA QAR to perform final inspections before shipments.
  
  

What You’ll Bring

• High School Diploma plus two (2) years of college or military school equivalent, and at least seven (7) years of military experience working in engineering departments.
• Ability to read, analyze, and interpret common scientific and technical journals, including Federal Government documentation.
• Fluent in English with the ability to write reports, business correspondence, and customer quotes.
• Capability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Capable of calculating figures and amounts such as marginal income, shipping charges, proportions, percentages, area, circumference, and volume.
• Aptitude to solve practical problems and deal with various concrete variables in situations with limited standardization.
• Skill to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Microsoft Word, Excel, and Wide Area Workflow (WAWF)
• Certificates, Licenses, Registrations: Must be a United States Citizen (Green Card or Working Visa not acceptable).
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  
  

The Ideal Candidate Will Also Bring

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Proficiency - Proficient on computers and WEB based applications.
  
  

PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque, All-Flo, Almatec, Blackmer, Ebsray, em-tec, Griswold, Hydro, Malema, Mouvex, Neptune, PSG Biotech, Quantex, Quattroflow, and Wilden. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Work Arrangement : Onsite

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 13 paid holidays per calendar year, paid vacation days annually, paid sick leave annually or as provided under state, business travel services, employee discounts, and an employee assistance program that includes company-paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Job Requisition ID : 61557

Job Function : Customer Service

Posting locations: Americas : United States : Virginia : Virginia Beach, Americas : United States : Virginia

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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