Repair and Tool Technician

The Home Depot; Alton (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is seeking Repair and Tool Technicians in Alton, Illinois. The role involves evaluating and repairing small engines and outdoor power equipment, providing customer service in Tool Rental Departments, and managing the maintenance and operation of tools. Candidates should have thorough knowledge of various tools and strong customer service skills to ensure satisfactory service delivery. This position supports both store and repair center operations.

Qualifications

• Thorough knowledge of tools and small engines.
• Ability to manage tool inventory effectively.
• Experience in customer service for Tool Rental.

Responsibilities

• Evaluate and repair small engines and outdoor power equipment.
• Provide service to customers in Tool Rental Departments.
• Ensure quality repairs and maintenance of rental equipment.

Job description

Job Description

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.