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Repair and Overhaul Supervisor
Full Time Indirect Phoenix, AZ, US
3 days ago Requisition ID: 1079
Essential Job Functions:
- Supervise and coordinate daily Repair & Overhaul activities to meet production priorities, quality requirements, and customer commitments.
- Assign work and resources based on workload, technician skills, production schedules, and business needs.
- Monitor work orders, production progress, turnaround times, and priorities; address delays and **escalate** issues as needed.
- Provide leadership, coaching, and direction to R&O technicians and Leads.
- Ensure employees follow approved procedures, work instructions, travelers, engineering requirements, and customer specifications.
- Monitor quality, workmanship, documentation, and compliance with established processes.
- Work closely with Quality, Engineering, Planning, Purchasing, and other departments to resolve production, material, technical, and quality issues.
- Support workforce planning, training, cross-training, and development of R&O employees.
- Monitor employee performance, attendance, productivity, and adherence to company policies and expectations.
- Conduct shift meetings and ensure effective communication of priorities, open work, production issues, and customer requirements.
- Monitor department performance metrics, including turnaround time, on-time delivery, productivity, quality, and rework.
- Identify opportunities to improve workflow, productivity, quality, and overall department efficiency.
- Assist the Manager with production planning, staffing needs, process improvements, and departmental initiatives.
- Support compliance with FAA Part 145, AS9100, safety, quality, environmental, and company requirements.
- Participate in root cause analysis and corrective actions related to production, quality, safety, and customer issues.
- Ensure accurate completion of production records, work orders, travelers, and other required documentation.
- Promote a culture of accountability, teamwork, safety, quality, and continuous improvement.
- Escalate significant personnel, safety, quality, technical, or production concerns to the Manager.
- Perform other duties as assigned by management.
Knowledge, Skills and Abilities:
- Strong knowledge of Repair & Overhaul, aerospace manufacturing, production processes, and quality requirements.
- Knowledge of FAA Part 145 requirements and aerospace quality systems preferred.
- Ability to read and interpret technical drawings, specifications, work instructions, travelers, and engineering documentation.
- Strong technical troubleshooting, problem-solving, and decision-making skills.
- Ability to effectively prioritize work and allocate resources based on changing production requirements.
- Strong leadership and employee coaching skills.
- Ability to hold employees accountable while maintaining a positive and professional work environment.
- Strong verbal and written communication skills.
- Ability to work effectively with Quality, Engineering, Planning, Purchasing, and other support functions.
- Ability to monitor and interpret production and operational metrics.
- Ability to identify and escalation safety, quality, production, and employee relations concerns.
- Working knowledge of ERP/MRP and production documentation systems.
- Strong organizational skills and attention to detail.
Education and Experience:
- On-Time Delivery
- Production Throughput
- Labor Productivity
- Quality / First Pass Yield
- Rework and Scrap
- Employee Productivity and Attendance
- Training and Cross-Training
- Corrective Action Closure
- Safety Performance
- FAA / Regulatory Compliance
- Work Order Completion and Documentation Accuracy
Physical Requirements & Work Environment