Repair Agent

Best Buy; Glendale (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement منابع

Job summary

Best Buy is seeking a Repair Agent to perform high quality repairs on consumer electronics and appliances and to educate customers on product repairs. The role emphasizes delivering a positive customer experience, accurate diagnostics, and effective communication within a team environment.

The Repair Agent will diagnose, order, and install repairs, quote customers on costs, and conduct routine testing to ensure product functionality.

Qualifications

• 6 months of experience diagnosing and repairing consumer electronics and/or appliances.
• Able to stand and sit for long periods.
• Able to lift weight up to 50 pounds with or without accommodation.

Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Diagnoses, orders, and makes installations for product repairs.
• Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
• Completes routine functionality and quality testing on all products.
• Partners with colleagues and leaders to manage work-in-process (WIP) repairs.

Skills

Customer communication

Diagnostics & repair

Team collaboration

Tools

Best Buy Star and Smart Parts system

Job description

The Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include communicating effectively and educating customers on product repairs.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Diagnoses, orders, and makes installations for product repairs.
• Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
• Completes routine functionality and quality testing on all products.
• Partners with colleagues and leaders to manage work-in-process (WIP) repairs.

Basic Qualifications

• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment
• Able to work in a non-climate-controlled environment
• Able to lift weight up to 50 pounds with or without accommodation
• 6 months of experience diagnosing and repairing consumer electronics and/or appliances

Preferred Qualifications

• Consumer Electronics and/or Appliance Manufacture Repair Certification
• Sealed System Certification applicable to appliances
• 6 months of experience using Best Buy's Star and Smart Parts system or other Parts Inventory System

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary . For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Job Category

Supply Chain Group

Job Level

24.38

36.56

Store Number or Department

002486 COMPTON REPAIR DEPOT

Address Line 1

1701 N Central Ave

City

State

California

Search Categories

Retail, Supply Chain

90059-3643

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.