Repair Administrator

Peak Technologies, Inc.; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Peak Technologies, Inc. is seeking an experienced RMA coordinator in Miami to support the return merchandise authorization process for managed service and depot repairs.

The role interacts with Receiving, Shipping, Contract Admin, 3rd-party vendors, and customers to ensure accurate records and timely resolutions. The ideal candidate has 3–5 years in customer service or related roles, strong communication, and data-entry accuracy.

Qualifications

• 3-5 years of customer service, call center, order/data entry, or related experience.
• Ability to work effectively in a fast-paced team environment.
• Strong written and verbal communication skills.
• Accurate data entry and attention to detail are essential.

Responsibilities

• Open/Update/Close RMAs in Peak systems and with vendors.
• Track RMAs from opening to return to customer.
• Escalate when RMAs miss SLA due to vendor or customer delays.
• Update equipment records and confirm contract accuracy.
• Coordinate with warehouse to pull/send spare devices.
• Create & update client records.
• Identify, research, and resolve customer issues on RMAs; escalate as needed.
• Communicate with customers through various channels.
• Attend meetings and trainings as required.
• Partner with Sales and Client Manager on Special Price Quotes for New Customers.
• Prioritize calls and emails by urgency.
• Produce reports from systems to meet customer needs.
• Other duties as assigned.

Skills

Customer service

Data entry

Attention to detail

Communication

Teamwork

Job description

12905 SW 129th Ave, Miami, FL 33186, USA

Job Description

Posted Monday, July 20, 2026 at 7:00 AM

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving, Shipping, Contract Admin, 3rdparty vendors, and customers. It is imperative for this individual to project a professional company image with customer interaction.

KEY ACCOUNTABILITIES

• Opening/Updating/Closing Managed Service Return Merchandise Authorizations in Peak systems and with vendors.
• Tracking RMA’s from time of opening to time it is returned to customer.
• Escalating when RMA’s not meeting SLA due to vendor and / or customers are not meeting due-back SLA.
• Facilitating updates to equipment records and confirming contracts are correct.
• Work with warehouse on pulling and sending customer’s spare pool devices.
• Work in multiple systems simultaneously.
• Create & Update New/Existing Client Records.
• Identify, research, and resolve customer issues and questions on RMA’s; Escalates to appropriate Department Managers for assistance when needed.
• Communicating with customers through various channels.
• Attends and participates in meetings and training as required.
• Partner with Sales Department and Client Manager on Special Price Quotes for New Customers.
• Prioritize calls and emails according to urgency and importance.
• Produce reports from systems to meet customer needs.
• Other job duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS

• 3-5 Years of Customer Service, Call Center, Order/Data Entry or related experience
• The ability to work and interact effectively in a fast-paced team environment
• Well-developed written and verbal skills
• Demonstrated data entry accuracy and attention to detail a must
• Maintains Peak’s professional and customer centric reputation
• Must be able to sit at and work on a computer with headset for long periods of time

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.
• Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

PHYSICAL REQUIREMENTS

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with hands and arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Lift Up to 25lbs

X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

12905 SW 129th Ave, Miami, FL 33186, USA