Rep-Customer Service 2

Ricoh Electronics, Inc.; Buford (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous company-matched 401(k) plan

Paid vacation and company holidays

Job summary

Ricoh Electronics, Inc. is seeking a Customer Service Representative II to serve as the primary contact for customers, handling orders, inquiries, and ensuring a seamless experience.

This role collaborates with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support customer satisfaction and business growth. You will process orders, verify pricing, shipping, and billing information, respond to inquiries, and resolve issues across order, billing, and shipping processes.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills with accurate data entry abilities.

Responsibilities

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Skills

Customer service

Order management

Administrative experience

Communication

Organizational skills

Problem-solving

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Job description

Ricoh Electronics, Inc. is a leading manufacturer of thermal media products, providing high-quality solutions for labeling, printing, identification, and tracking applications. Our success is built on quality products, exceptional customer service, and strong customer partnerships.

Position Summary

The Customer Service Representative II serves as the primary point of contact for customers, managing orders, resolving inquiries, and ensuring a seamless customer experience. This role works closely with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support customer satisfaction and business growth.

Key Responsibilities

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills with accurate data entry abilities.

Benefits

• Medical, dental, and vision insurance
• Generous company-matched 401(k) plan
• Paid vacation and company holidays

Why Join Us?

• Collaborative and customer - centric culture
• Opportunity to work cross-functionally with multiple departments
• Meaningful role supporting customer satisfaction and business success
• Equal Employment Opportunity