Rep, Customer Experience Inbound - Remote (Ohio)

Molina Healthcare; Long Beach (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare services provider in Long Beach seeks candidates for a customer support role. This position involves service support for members and providers, requiring strong communication skills and a background in sales or customer service. Candidates must have a high school diploma and be prepared for regular shifts, including weekends. This role offers career advancement opportunities and a supportive environment.

Benefits

Competitive benefits and compensation package

Opportunities for career advancement

Supportive work environment

Qualifications

• 1-3 years of sales and/or customer service experience in a fast-paced, high-volume environment.
• Ability to work regularly scheduled shifts, including overtime and weekends as needed.
• Personal responsibility and accountability in providing timely resolutions.

Responsibilities

• Provide service support to members and/or providers through various communication channels.
• Conduct surveys related to health assessments and member/provider satisfaction.
• Accurately document pertinent details related to member or provider inquiries.

Skills

Sales experience

Customer service

Strong communication skills

Education

High School Diploma or equivalent

Associate's Degree or equivalent

Tools

Microsoft Office

Salesforce

Genesys

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Competitive benefits and compensation package
• Opportunity for career advancement and growth within the organization
• Work in a fast-paced, high-volume environment
• Supportive and collaborative work environment
• Chance to make a positive impact on member and provider experiences

What to Expect (Job Responsibilities)

• Provide service support to members and/or providers through various communication channels, including phone, chat, and email
• Conduct surveys related to health assessments and member/provider satisfaction
• Accurately document pertinent details related to member or provider inquiries
• Build rapport and respond empathetically to customer inquiries, exceeding their expectations
• Collaborate proactively with various internal and external departments to resolve issues

What is Required (Qualifications)

• High School Diploma or equivalent combination of education and experience
• 1-3 years of sales and/or customer service experience in a fast-paced, high-volume environment
• Ability to work regularly scheduled shifts, including overtime and weekends as needed
• Strong communication skills to effectively engage with customers in a professional setting
• Personal responsibility and accountability in providing timely resolutions

How to Stand Out (Preferred Qualifications)

• Associate's Degree or equivalent combination of education and experience
• Familiarity with systems such as Microsoft Office, Salesforce, and Genesys
• Experience with CRM tools and video conferencing platforms

#HealthcareServices #CustomerSupport #CareerOpportunity #SalesExperience #CompensationPackage

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.