Rep, Customer Experience - Inbound (Remote)

Molina Healthcare; Long Beach (CA); Remote; USD 40,000 - 50,000; Full time

Job summary

A healthcare services company in Long Beach is seeking a Customer Support Representative to provide service support to members and providers. The ideal candidate should have experience in sales or customer service within a fast-paced environment and possess exceptional communication skills. This role offers opportunities for career advancement and a competitive benefits package.

Benefits

Opportunity for career advancement

Supportive work environment

Competitive benefits package

Qualifications

• 1-3 years of sales and/or customer service experience in a fast-paced environment.
• Ability to work scheduled shifts, including overtime and weekends.
• Exceptional communication skills in a professional setting.

Responsibilities

• Provide service support to members and providers via phone, chat, and email.
• Conduct surveys related to health assessments and satisfaction.
• Document details related to member or provider inquiries.

Skills

Sales experience

Customer service experience

Communication skills

Education

High School Diploma or equivalent

Associate's Degree or equivalent

Tools

Microsoft Office

Salesforce

Genesys

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on member and provider experiences
• Work in a fast-paced, high-volume environment
• Competitive benefits and compensation package

Job Responsibilities

• Provide service support to members and/or providers using multiple contact center communication channels, including phone, chat, and email
• Conduct various surveys related to health assessments and member/provider satisfaction
• Accurately document pertinent details related to member or provider inquiries
• Proactively engage and collaborate with various internal and external departments
• Support provider needs for basic inquiries involving member eligibility and covered benefits

Qualifications

• High School Diploma or equivalent combination of education and experience
• 1-3 years of sales and/or customer service experience in a fast-paced, high-volume environment
• Ability to work regularly scheduled shifts within operational hours, including overtime and weekends as needed
• Exceptional communication skills in a professional setting
• Proven ability to meet and exceed individual performance goals

Preferred Qualifications

• Associate's Degree or equivalent combination of education and experience
• Experience with systems such as Microsoft Office, Salesforce, and Genesys
• Familiarity with CRM tools and video conferencing platforms
• Background in healthcare-related services or similar industries

#HealthcareServices #CustomerSupport #CareerOpportunity #CompetitiveBenefits #MemberExperience

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