Rep, CS Invest Ops

Northern Trust; Tempe (AZ); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) and pension

Paid time off

Health and welfare benefits

Job summary

Northern Trust in Tempe, AZ, is hiring for a call center-focused role serving account owners and financial institutions. The position emphasizes accurate information delivery, trade support, and timely communication in a fast-paced team environment.

Ideal candidates hold a college degree or related experience, possess strong analytical and organizational abilities, and are comfortable multitasking across several queues and channels. Comprehensive benefits are offered.

Qualifications

• Good oral and written communication skills.
• Basic securities industry knowledge preferred.
• Analytical and problem solving skills required.
• Organizational skills to manage priorities in a fast-paced team.
• A college or university degree and/or relevant work experience preferred.

Responsibilities

• Take inbound calls from account owners and financial institutions.
• Work tasks located in the various call center queues
• Make outbound calls for tasks sent from Ops
• Make outbound calls to provide answers to inbound emails
• Respond to inbound emails when appropriate
• Work with partners from other areas of the bank to provide information or resolve issues
• Make outbound calls or send emails related to RPO or Non-Contact to prevent escheatment
• Special projects assigned by management

Skills

Communication skills

Multitasking

Analytical thinking

Organizational skills

Education

College or University degree

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties

• Take inbound calls from account owners and financial institutions (provide information, place trades, provide statements/confirms).


• Work tasks located in the various call center queues


• Make outbound calls for tasks sent from Ops


• Make outbound calls to provide answers to inbound emails


• Respond to inbound emails when appropriate


• Work with partners from other areas of the bank to provide information or resolve issues


• Make outbound calls or send emails related to RPO or Non-Contact to prevent escheatment


• Special projects assigned by management

Knowledge :Good oral and written communication skills are required. Basic securities industry knowledge is preferred

Analytical and problem solving skills are required. Organizational skills are required to manage priorities and multitask functions in a fast-paced team environment

Experience :A College or University degree and/or some relevant work experience is preferred.

Related Industry qualification/ or studying towards, is preferred

Salary Range

$41,040 - 61,560 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.