Rep., Client Services (CPD)

Office Depot; Itasca (IL); On-site; USD 20,939 - 35,597; Full time

Job summary

Office Depot in Itasca, IL is seeking a Client Services Representative to deliver superior customer service in order entry, bid processing, and information dissemination.

You will resolve basic customer issues, identify add-on opportunities, and act as liaison between customers and the internal team while gathering follow-up information. Ideal candidates have an associate degree or equivalent experience and 1–2 years in a similar role.

Qualifications

• Associate’s degree or equivalent experience.
• 1–2 years’ experience in a similar role.
• Ability to work as part of a team and manage multiple tasks.

Responsibilities

• Deliver superior customer service in order entry, bid processing, and information dissemination.
• Resolve basic customer issues and identify add-on opportunities.
• Act as liaison between customers and internal teams and gather follow-up information.

Skills

Customer service

Communication

Teamwork

Organizational skills

Education

Associate degree

Job description

Responsibilities

The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.

Qualifications

Associate’s degree or equivalent experience and minimum 1-2 years’ experience.

Other Information

• Must possess the ability to effectively work as a team member in a professional work environment; must demonstrate sound judgment.
• Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills.
• Must possess the ability to listen actively, analyze customer and employee needs through effective communication and listening skills.
• Must be detail-oriented, with the ability to quickly organize, multi-task and process paperwork in a fast-paced environment.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law. We will consider for employment qualified applicants with arrest and conviction records.

Pay, Benefits & Work Schedule

The salary range for this role is $15.20/hour to $25.84/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records. City & County of San Francisco Fair Chance Ordinance