Rentals and Events Assistant Associate

University Of Michigan; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

The University of Michigan seeks a Rentals and Events Assistant Associate for its Visitor Services Team. This part-time role involves supporting event setups, providing excellent customer service, and contributing to the overall experience of guests visiting the Matthaei Botanical Gardens and Nichols Arboretum.

Qualifications

• 2+ years in customer service, events, or related field.
• Valid driver's license and ability to operate a golf cart.
• Ability to lift up to 40 pounds individually.

Responsibilities

• Prepare and manage setup for rentals and events.
• Greet clients and maintain a welcoming environment.
• Communicate with prospective clients and coordinate with the team.

Skills

Excellent customer service

Multi-tasking

Positive attitude

Job description

Applications are welcomed and encouraged from all qualified individuals regardless of background and identity. A one-page cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in this position and outline experience that directly relates to it.

Job Summary

We are looking for an enthusiastic individual to join our Visitor Services Team. The Rentals and Events Assistant Associate will report to the Visitor Services Manager. Responsibilities include day-of set up, execution, and tear down of events and rentals, assisting the Rentals and Events Coordinators in preparation of events, and communication with prospective clients and partners. Ability to handle multiple tasks (and people) at one time is a must. This is a part time position working 16 hours per week. You must be able to work a flexible schedule with most shifts being scheduled on weekends and/or evenings. This position will include physical work that will occur outdoors, in variable weather conditions.

Responsibilities*

• Greet clients, partners, and general visitors
• Implement set-up and tear-down of rental and event spaces, including chair and table set up, signage placement, and cleaning/tidying spaces as necessary
• Maintain rental and event equipment and furniture
• Stay up-to-date and informed on what is happening at the Arb & Gardens
• Communicate with prospective clients via phone or e-mail in partnership with the Rentals and Events Coordinators
• Maintain a welcoming environment for clients, partners, and general visitors
• Provide leadership to student team members to maintain an excellent experience for clients, partners, and general visitors
• Contribute to revenue growth for the Rentals business
• Perform other related job duties as client, partner, and organizational needs change.

Required Qualifications*

• Enthusiastic, welcoming attitude
• Excellent customer service with two or more years customer service, events, hosting, or similar experience
• Experience operating cash registers and handling cash
• Flexible schedule with ability to work evenings and weekends
• Ability to work in a fast-paced environment managing multiple projects at once, maintaining a positive attitude in occasionally stressful situations
• Ability to lift or transport equipment weighing up to 40 pounds individually and 100 pounds in a team.
• Capability to operate a golf cart or other work vehicles. Must have a valid drivers license and complete required motor vehicle training

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

This is a part time position working 16 hours per week. You must be able to work a flexible schedule with some nights and weekends.

For more information about Matthaei Botanical Gardens and Nichols Arboretum, please visit mbgna.umich.edu

Application Deadline

Job openings are posted for at least seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.