Rental Technician - Full Time, Winter 26/27

Crystal Mountain Resort; Enumclaw (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Free Alterra season pass

Housing available

Group health insurance

Job summary

Crystal Mountain Resort is hiring a Rental Technician to prepare, inspect, and maintain ski and snowboard rental gear for guests. You will ensure properly fitted, safe equipment and provide outstanding guest service on a fast-paced mountainside team.

Responsibilities include equipment fitting, binding adjustments, and troubleshooting, while maintaining safety standards and excellent guest communication. This housing-eligible role supports a premier mountain experience.

Qualifications

• Excellent customer service skills with a positive, friendly attitude.
• Ability to work in a fast-paced, team-oriented environment.
• Strong communication with guests and coworkers.
• Commitment to safety and adherence to procedures.
• Ability to stand, bend, lift, and perform repetitive tasks.

Responsibilities

• Fit guests with properly sized ski boots, bindings, helmets, and equipment.
• Adjust and inspect equipment following safety standards and Rossignol certification where applicable.
• Perform binding adjustments and routine maintenance on rental gear.
• Deliver equipment efficiently while ensuring a welcoming guest experience.
• Assist guests with exchanges, adjustments, and troubleshooting throughout the day.
• Explain use, care, and return procedures for rental gear and supervise returns.

Skills

Customer Service

Teamwork

Communication

Safety Awareness

Attention to Detail

Physical Stamina

Job description

WORK AND PLAY IN THE MOUNTAINS

Seasonal

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING!

Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee Perks

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Rental Technician , Full Time

Business Unit: Rentals

Position Reports to: Rental & Retail Sr. Manager, Rental Shop Supervisor

Positions Reporting to this Role: N/A

Location: Crystal Mountain

Wage Range: $20.00 -$21.50

Rental Technician is a housing eligible position.

Resort Overview, Culture And Vision

Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

Job Summary

The Rental Technician is responsible for preparing, inspecting, adjusting, and maintaining ski and snowboard rental equipment to ensure every guest receives properly fitted, safe, and high-quality gear. This position plays a critical role in delivering an exceptional guest experience by combining technical expertise with outstanding customer service.

Rental Technicians are responsible for accurately fitting equipment based on each guest's height, weight, age, ability level, boot size, and skier type while following industry safety standards and manufacturer specifications. Technicians will obtain and maintain Rossignol Ski Binding Certification and demonstrate proficiency in binding adjustment, equipment inspection, troubleshooting, and maintenance.

This position requires energetic, dependable, and team-oriented individuals who thrive in a fast-paced environment. Team members work collaboratively to meet daily service standards while providing knowledgeable equipment recommendations and assisting guests throughout the rental process. Rental Technicians are expected to become experts in ski and snowboard equipment, rental products, and current technologies to help guests select the equipment best suited to their needs.

Crystal Mountain values a positive work environment, teamwork, and a passion for snow sports. This role offers the opportunity to work alongside fellow skiers and riders while enjoying scheduled ride breaks throughout the day as business levels allow.

Job Requirements

• Excellent customer service skills with a positive, friendly, and professional attitude.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Ability to obtain and maintain Rossignol Ski Binding Certification and accurately adjust ski bindings in accordance with manufacturer specifications.
• Working knowledge of ski and snowboard equipment or a willingness to learn quickly.
• Ability to accurately fit skis, snowboards, boots, helmets, poles, and other rental equipment based on guest measurements, ability level, and industry standards.
• Strong attention to detail and commitment to safety when setting up and inspecting equipment.
• Basic mechanical aptitude and troubleshooting skills for ski and snowboard equipment.
• Ability to learn rental software, equipment tracking systems, and point-of-sale applications.
• Strong organizational and inventory management skills.
• Ability to communicate clearly and professionally with guests and coworkers.
• Ability to educate guests on the proper use, care, and return procedures for rental equipment.
• Ability to lift and carry up to 50 pounds and move rental equipment throughout the workday.
• Ability to stand, bend, kneel, and perform repetitive physical tasks for extended periods.
• Ability to work outdoors and indoors in varying winter weather conditions.
• Availability to work weekends, holidays, evenings, and peak business periods.
• Dependable with excellent attendance and a strong commitment to workplace safety.

Essential Duties

• Fit guests with properly sized ski boots, snowboard boots, helmets, skis, snowboards, poles, and other rental equipment.
• Select, adjust, and inspect equipment according to guest height, weight, age, ability level, boot size, and skier/rider type while following Rossignol certification standards and company safety procedures.
• Perform binding adjustments, equipment inspections, and routine maintenance to ensure all rental equipment meets manufacturer and industry safety standards.
• Deliver properly fitted equipment efficiently while providing an exceptional guest experience.
• Assist guests with equipment exchanges, adjustments, and troubleshooting throughout the day.
• Explain the proper use, operation, and care of rental equipment, including skis, snowboards, boots, snowshoes, helmets, goggles, and outerwear.
• Clearly communicate rental procedures, equipment return locations, and end-of-day return expectations.
• Maintain accurate inventory control and accountability for all rental equipment and assets.
• Inspect returned equipment for damage and report maintenance or repair needs.
• Assist with tuning, cleaning, waxing, organizing, and preparing equipment for daily operations.
• Maintain clean, organized, and safe workstations, storage areas, and guest service spaces.
• Recommend appropriate equipment upgrades, High Performance and Demo packages, and rental accessories based on guest needs and current conditions.
• Work collaboratively with Rental Cashiers, technicians, supervisors, and other resort departments to ensure efficient guest flow and minimize wait times.
• Follow all company policies, safety procedures, and risk management practices.
• Provide exceptional customer service by creating a welcoming, efficient, and safety-focused rental experience for every guest.
• Perform other duties as assigned.

Knowledge, Skill And Ability Requirements

• Binding certification test. (in-house testing)
• mechanical experience is desired and the ability to retain information
• Computer program understanding

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position requires us to work evenings, weekends and holidays.
• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Shoveling snow and keeping the sundeck clear of snow and ice
• Some basic mechanical and cash handling experience is desired
• Ability to work for extended periods of time standing, bending, reaching, and speaking
• Positive attitude with strong guest services and communication skills a must
• Abides by all Crystal Mountain employment guidelines

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer