Rental Store Team Lead - Customer Sales & Service

Boyd CAT; Dry Ridge (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Boyd CAT in Kentucky is seeking a Diesel Heavy Equipment Student Technician to support Rental Store operations, assist Rental Sales Reps, and help with customer inquiries, rentals, and quotes. You will contribute to high customer satisfaction and maintain accurate documentation.

The role requires strong communication, organizational skills, and the ability to travel to branches as needed. A Bachelor's degree or equivalent experience is preferred, along with a valid driver's license.

Qualifications

• Bachelor's degree or equivalent industry experience preferred
• Minimum two years supervision and/or sales in the industry preferred
• Strong computer, verbal, written and interpersonal skills
• Ability to organize and prioritize work to meet deadlines
• Travel to branches or other locations as required to perform assigned duties
• Maintain a valid motor vehicle operators' license

Responsibilities

• Manage "walk-in" and telephone customer inquiries, rentals, sales, and problems promptly
• Manage incoming/outgoing shipments to ensure accurate and timely processing of documentation and procedures
• Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in preparing rental/sales related quotes and documentation
• Lead, direct and monitor assigned Rental Store personnel to achieve maximum customer satisfaction
• Manage any customer problems or complaints and inform Regional Rental Manager, Regional Sales Manager, and Branch Operations Manager of these
• Coordinate Rental Store product support activities to achieve proper and prompt repairs of new, rental, used, and customer units
• Maintain accurate information in Rental Store data systems on assigned inventory and transactions
• Process Rental Store over the counter billing transmittal/documentation and submit to Sales Support within two (2) working days of transaction date
• Maintain current inventory of show room products, brochures, and pricing for Rental Store products
• Perform all tasks in a professional, accurate, and timely manner, meeting designated completion deadlines with limited supervision
• Accommodate customer emergency needs during nonscheduled work day/hours
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
• Follow all work, safety rules, and procedures
• Perform other duties as necessary and assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Travel readiness

Driver's license

Education

Bachelor's degree or equivalent

Tools

Computer skills

Job description

Boyd CAT in Kentucky is seeking a Diesel Heavy Equipment Student Technician to support Rental Store operations, assist Rental Sales Reps, and help with customer inquiries, rentals, and quotes. You will contribute to high customer satisfaction and maintain accurate documentation.

The role requires strong communication, organizational skills, and the ability to travel to branches as needed. A Bachelor's degree or equivalent experience is preferred, along with a valid driver's license.