Rental Manager

Pengate Handling Systems, Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Supportive, collaborative environment

Job summary

Pengate Handling Systems, Inc. is seeking a Rental Manager to lead the day-to-day Rental Department operations, drive team performance, and coordinate with Sales, Service, Dispatch, and Accounting to ensure equipment is prepared, delivered, tracked, and returned efficiently.

The role emphasizes team leadership, process improvement, and close attention to rental profitability, with responsibilities spanning quotes, contracts, scheduling, and equipment records.

Qualifications

• 2–3+ years in rental operations, equipment rental, or related field.
• Previous management or leadership experience.
• Rental industry experience strongly preferred.
• Strong customer service and relationship-building skills.
• Ability to manage multiple requests and deadlines in a fast-paced environment.

Responsibilities

• Lead the Rental Team: manage, train, and develop a team of five or more employees; coordinate daily schedules and onboarding; implement processes to improve efficiency and customer service.
• Manage Rental Operations: work with customers to assess needs, prepare quotes/contracts, coordinate deliveries, returns, and documentation.
• Oversee Fleet & Inventory: track equipment, maintain records, monitor leases and inventory levels, coordinate demo equipment.
• Monitor Department Performance: ensure invoicing accuracy, work with Accounting on past-due accounts, generate management reports.

Skills

Rental operations

Fleet management

Customer service

Leadership

Time management

Education

Bachelor's degree in Business or related

Tools

CRM software

ERP systems

Microsoft Office (Excel/Outlook/Word/PowerPoint)

Job description

4373 County Line Road, Chalfont , Pennsylvania 18914 , United States

Job Description

Pengate Handling Systems is a full-service provider of material handling equipment and solutions, helping businesses move, store, and manage products more efficiently. We design, build, and install conveyors, automation systems, and custom storage solutions tailored to each client’s operational needs. Our projects improve workflow, boost productivity, and enhance safety, delivering real, measurable results. With expertise across industries, we combine engineering know-how with hands‑on experience to create systems that solve complex challenges and keep businesses running smoothly.

We are hiring for a Rental Manager to join our team! This individual will lead the day-to-day operations of the Rental Department, including team management, customer rental needs, equipment coordination, inventory, and overall department profitability. This role works closely with customers, Sales, Service, Dispatch, Accounting, and other internal teams to ensure rental and demo equipment is prepared, delivered, tracked, and returned efficiently.

What You’ll Do

Lead the Rental Team

• Manage, train, and develop a team of five or more Rental Department employees.
• Coordinate daily schedules, workloads, and priorities.
• Hire and onboard new employees and establish training and development plans.
• Provide ongoing coaching, feedback, and performance evaluations.
• Address employee performance and disciplinary matters in accordance with company policies.
• Train new Rental Coordinators and ensure the team follows consistent processes.
• Create and implement processes that improve efficiency, customer service, and department performance.

Manage Rental Operations

• Work directly with customers to understand their needs and determine the appropriate rental equipment for each application.
• Prepare rental quotes, contracts, and supporting documentation.
• Ensure rental agreements include required signatures, purchase orders, and approvals.
• Coordinate with the Service team to ensure equipment is prepared and rental-ready.
• Schedule and coordinate equipment deliveries, returns, setup, and teardown.
• Respond promptly to customer phone calls, emails, and rental requests.
• Maintain accurate customer and equipment records within company systems.
• Manage rental equipment tracking reports and monitor equipment availability.

Oversee Fleet & Inventory

• Receive new rental equipment and assign proper identification numbers.
• Maintain accurate rental equipment files and system records.
• Track rental fleet inventory through system records and physical counts.
• Monitor leases and other fleet activity.
• Ensure sold or salvaged equipment is properly removed from inventory and company systems.
• Maintain the accuracy and integrity of rental information within company systems.
• Support annual inventory and audit processes.
• Partner with Sales and management on demo equipment requests and approvals.
• Prepare required no-charge demo contracts and terms and conditions.
• Coordinate equipment preparation through the in‑house Service team.
• Arrange delivery and return transportation for demo equipment.
• Coordinate unloading, setup, teardown, and other equipment needs with Service Dispatch.
• Monitor demo timelines and communicate with the Sales team to keep requests on schedule.

Monitor Department Performance

• Monitor Rental Department profitability and operational efficiency.
• Ensure customers are invoiced accurately and on time.
• Work with Accounting on outstanding and past‑due rental accounts.
• Manage internal invoicing related to rental and demo equipment.
• Prepare reports for management.
• Monitor fleet utilization, inventory, and department performance.
• Identify opportunities to improve processes, customer experience, and profitability.
• Ensure the Rental team consistently meets or exceeds customer expectations.

What We’re Looking For

• 2–3+ years of relevant experience in rental operations, equipment rental, material handling, fleet management, logistics, or a related field.
• Previous management or leadership experience.
• Rental industry experience strongly preferred.
• Strong customer service and relationship‑building skills.
• Ability to remain calm and professional in a fast‑paced, frequently changing environment.
• Strong organizational, problem‑solving, and time‑management skills.
• Ability to prioritize and manage multiple requests and deadlines at the same time.
• Strong attention to detail and commitment to maintaining accurate records.
• Excellent verbal, written, and listening skills.
• Ability to work effectively with customers and cross‑functional internal teams.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Experience working with CRM, ERP, rental management, inventory, or other business systems preferred.
• Ability to prepare reports and understand the financial performance of the department.

Physical & Travel Requirements

• Ability to work for prolonged periods at a desk and computer.
• Ability to communicate frequently by phone, email, and in person.
• Ability to travel as needed.

Company Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Opportunities for professional development and training
• Supportive and collaborative work environment

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons ’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre‑employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre‑employment requirement, please reach out to our Talent Acquisition team at [e-mail]

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