RENTAL MANAGER

Carter Machinery Company, Inc; Fredericksburg (VA); On-site; USD 84,000 - 109,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Life and disability insurance

Tuition reimbursement

Employee referral bonus

Tool allowances

Discounts on devices

Overtime eligibility

Shift differential

Job summary

Carter Machinery Co. Inc. in Fredericksburg, VA seeks a Rental Manager to oversee rental and service operations, lead the team, and drive profitability across stores.

You will coordinate with sales and service, grow the rental business, and ensure safety and high customer satisfaction. This role requires 3+ years of management in a service industry, a Bachelor's degree preferred, and a strong track record in leadership, budgeting, and achieving annual goals.

Qualifications

• Minimum three years' management experience in a service related industry.
• Minimum two years' supervisory experience.
• Experience in the Rental Equipment Industry preferred.
• Bachelor's degree in a related field preferred.

Responsibilities

• Oversee all aspects of Rental and Service business for assigned stores, including equipment, service trucks, yard, shop, customer and office areas.
• Manage day-to-day interaction with the sales and service teams.
• Engage with customers and industry representatives to promote improved rental services.
• Establish a culture of professionalism, open team communication, and urgency for customers.
• Assist in annual business planning and budgeting to promote machine rentals.
• Set pace for the sales force and help the sales manager set yearly goals.
• Develop and maintain a culture of safety and teamwork.

Skills

Communication skills

Customer service

Sales skills

Organizational skills

Time management

Leadership

Supervisory experience

Clean driving record

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Rental Manager

Location: Fredericksburg, Virginia

Starting Compensation Range: $84,000 - $109,000 per year

What You Will Do:

• Manage all aspects of the Rental and Service business for assigned rental store/stores across entire facility including equipment, service trucks, yard, shop, customer and office areas
• Manage day to day interaction with the sales and service team
• Confer with customers and representatives of associated industries to evaluate and promote improved rental services in area
• Establish a culture of professionalism, open interactive team communication with a focus on a high sense of urgency for customers
• Assist Area Rental Operations Manager in creating annual business plan and budget to promote machine rentals
• Assist in setting the pace for the sales force, and assisting the sales manager in setting mutually agreed yearly goals and working toward achieving them
• Develop and maintain a culture of safety and teamwork
• Manage profit and loss responsibilities for the rental store/ especially branch controlled expenses like Rental Repair and Maintenance, Damage Recovery, Cash Write Off and Hauling Recovery
• Develop and manage employees' growth through coaching, mentoring and training. Establish and enforce training requirements for all branch personnel in conjunction with rental requirements
• Will work in conjunction with Area Operations Manager on Individual Development Plans to continue to advance skills/knowledge
• Manage rental store equipment workflow and financial performance
• Work with Rental Asset Manager and Asset Coordinators on any rental fleet damage or maintenance issues, as well as, assist in the completion of Annual Aerial Inspections & DOT Inspections, as required
• Responsible for Net Loyalty Score and follow up, as needed
• Maintaining a retail appearance in customer areas; neat in appearance at all times
• Participation in the Continuous Improvement Process
• Performs other related duties, as assigned

What We're Looking For:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Must be able to prioritize tasks and to delegate them when appropriate
• Must be able to function well in a high-volume and fast-paced environment
• Must have an excellent driving record
• Must be able travel frequently - overnight and out of town
• Proficient with Microsoft Office Suite or related software
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Minimum three years' management experience in a service related industry
• Minimum two years' supervisory experience
• Experience in the Rental Equipment Industry, preferred
• Bachelor's degree in a related field, preferred

Physical Requirements:

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you’re looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.