Rental Inside Sales Representative - Appleton, WI

Fabick CAT; Appleton (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Fabick CAT in Appleton, Wisconsin is looking for a Rental Inside Sales Representative to manage and maintain the rental business. This role focuses on customer service, preparing rental contracts, and ensuring proper documentation. You will assist clients with their rental needs while maintaining inventory and staying updated on equipment developments.

The ideal candidate has customer service experience, strong computer skills, and the ability to engage in technical discussions.

Qualifications

• High school or equivalent required.
• Associate degree preferred.
• 2+ years of experience in customer service required.
• Effective communication with internal and external customers.
• Decision-making capability required for various tasks.
• Ability to work with minimal supervision.
• Strong computer skills, particularly in Word, Excel, and Outlook.
• Strong time management and phone communication skills.
• Accurate data entry required.
• Ability to engage in technical discussions with clients preferred.

Responsibilities

• Provide exceptional customer service to rental customers.
• Prepare rental contracts and ensure proper documentation.
• Assist with in-store sales and maintain inventory.
• Engage in technical discussions with clients regarding equipment.
• Stay updated on equipment developments.

Skills

Customer service

Strong decision-making

Strong computer skills

Time management

Phone communication

Data entry

Technical discussions

Education

High school or equivalent

Associate degree

Tools

Word

Excel

Outlook

Job description

Rental Inside Sales Representative – Appleton, Wisconsin, United States

Job Summary

To manage and maintain the rental business by assisting the sales team, branch supervisor, and other divisions within Fabick Cat. The Rental Inside Sales Representative provides exceptional service to rental customers, handles customer requests, prepares rental contracts, and ensures proper documentation. Responsibilities include assisting with in‑store sales, maintaining inventory, and engaging in technical discussions with clients. Staying up to date on equipment developments is essential.

Responsibilities

• Assists and provides exceptional customer service to rental customers. Answer all calls and respond to requests for information on equipment from customers and assist them with their rental needs.
• Prepare rental contracts and ensure all proper documentation and insurance coverage is obtained prior to renting the equipment.
• Assists with in‑store sales.
• Maintains equipment inventory and processes parts orders for rental equipment.
• Engage in technical discussions related to the proper equipment based on usage/need for the equipment with potential clients.
• Remain knowledgeable and up to date on changes and developments of all equipment being rented.
• Any and all duties as assigned.

Qualifications

• High school or equivalent required.
• Associate degree preferred.
• 2+ years of experience in customer service required.
• Communicate effectively with internal and external customers.
• Candidate must possess strong decision‑making capability. These skills will be leveraged in but not limited to the areas of delivery requirements, quoting of rental rates, equipment timelines, and working with the service department for scheduling equipment repair to ensure availability for customer needs preferred.
• Ability to work with minimal supervision.
• Strong computer skills: Word, Excel, and Outlook.
• Good time management skills.
• Strong phone communication skills.
• Accurate data entry.
• Ability to engage in technical discussions with potential clients on equipment preferred.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods, stand, walk, bend, and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.