Rental Inside Sales Representative

fabickcatcareers; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

Fabick Cat is seeking a Rental Inside Sales Representative to manage and maintain the rental business, assist the sales team, and coordinate with branch staff. You will provide exceptional service to rental customers, handle requests, prepare rental contracts, and ensure proper documentation.

This role involves in-store sales support, inventory maintenance, and engaging in technical discussions with clients while staying up to date on equipment developments.

Qualifications

• 2+ years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to make decisions with minimal supervision.
• Proficient in Word, Excel, and Outlook.
• Excellent time management and data-entry accuracy.

Responsibilities

• Assist rental customers with exceptional service and information requests.
• Prepare rental contracts and obtain required documentation and insurance.
• Support in-store sales activities and inventory management.
• Maintain equipment inventory and process rental parts orders.
• Engage in technical discussions with clients about equipment needs.
• Stay informed on equipment developments and updates.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Phone communication

Data entry

Sales support

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Summary:

To manage and maintain the rental business by assisting the sales team, branch supervisor, and other divisions within Fabick Cat. The Rental Inside Sales Representative provides exceptional service to rental customers, handles customer requests, prepares rental contracts, and ensures proper documentation. Responsibilities include assisting with in-store sales, maintaining inventory, and engaging in technical discussions with clients. Staying up to date on equipment developments is essential.

Responsibilities:

• Assists and provides exceptional customer service to rental customers. Answer all calls and respond to requests for information on equipment from customers and assist them with their rental needs.
• Prepare rental contracts and ensure all proper documentation and insurance coverage is obtained prior to renting the equipment.
• Assists with in-store sales.
• Maintains equipment inventory and processing parts orders for rental equipment.
• Engage in technical discussions related to the proper equipment based on usage/need for the equipment with potential clients.
• Remain knowledgeable and up to date on changes and developments of all equipment being rented.
• Any and all duties as assigned.

Qualifications:

• High school or equivalent required
• Associate degree preferred.
• 2+ years of experience in customer service required.
• Communicate effectively with internal and external customers
• Candidate must possess strong decision-making capability. These skills will be leveragedin/but not limited to the areas of delivery requirements, quoting of rental rates, equipment timelines, and working with the service department for scheduling equipment repair to ensure availability for customer needs preferred.
• Ability to work with minimal supervision
• Strong computer skills: word, excel, and outlook
• Good time management skills
• Strong phone communication skills
• Accurate Data entry
• Ability to engage in technical discussions with potential clients on equipment preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods, stand, walk, bend, and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.