Rental Counter Associate

Acme Tools; Bismarck (ND); On-site; USD 42,981,120 - 63,038,976; Full time

Benefits offered by this job

Paid holidays

Employee discounts

Generous PTO

Flexible spending accounts

401(k) with company match

Life insurance

Disability insurance

Health insurance options

Job summary

Acme Tools in Bismarck, ND is seeking a full-time Rental Counter Associate. The role balances customer service with equipment management, including recommending tools, handling rental contracts, and maintaining inventory.

Daily duties include loading/unloading equipment, performing safety checks, and assisting customers in person, by phone, or email. The position requires flexibility for indoor/outdoor work and rotating Saturdays.

Qualifications

• A valid driver's license with a clean driving record.
• Computer skills and willingness to learn new software.
• Strong communication skills in person, over the phone, and through email.
• Willingness to work indoors and outdoors in all seasons and to rotate Saturdays.

Responsibilities

• Assist customers in selecting tools and equipment and manage rental contracts.
• Load, unload, and organize rental equipment in the yard; maintain equipment in good condition.
• Perform basic maintenance and safety checks on tools and equipment.
• Create and close service work orders; troubleshoot equipment issues when needed.

Skills

Driver's license

Computer skills

Communication skills

Flexible schedule

Tools

Rental software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rental Counter Associate

Full Time Bismarck, ND, US

Acme Tools in Bismarck, ND is looking to hire a full-time Rental Associate. Do you thrive in a work environment where you are on the move? Are you a problem-solver who provides excellent customer service? Are you a go-getter who likes working outdoors, but doesn't mind time in ‘the shop’ doing small repairs and maintenance and getting a little dirt on your hands in the process? Do you enjoy having evenings, most weekends, and holidays off? Would you like to join a stable and growing family-owned local company? If so, get ready to do your best work with Acme Tools.

This Rental Associate position earns a competitive starting wage along with great benefits and perks. These include 6 paid holidays, employee discounts, generous PTO you start earning on your first day, medical and dependent care flexible spending accounts, traditional and Roth 401(k) plans with company matching, 100% company-paid group life insurance along with short and long-term disability, and a work environment where everyone takes pride in their work and can see their direct impact on the company. Our full-time (40 hours per week) employees also have access to medical, dental, vision, and other insurance options.

ABOUT ACME TOOLS

For 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee-centric, family-friendly, community-involved, and growth-minded.

A DAY IN THE LIFE OF A RENTAL ASSOCIATE

As a Rental Associate, your day is a balance of customer service and equipment management. You begin by understanding customer needs, recommending the right tools and equipment, and managing contracts accurately. Physical tasks include loading, unloading, and organizing rental equipment in the yard. Professional communication with customers is crucial, whether over the phone, email, or in person, and you provide clear instructions on equipment safety and operation. Inspecting tools and equipment for damage and recording usage details are part of the routine, ensuring everything runs smoothly. You handle computer tasks like creating and closing service work orders. Troubleshooting equipment issues for customers, both in person and on the phone, is another key responsibility. Maintenance plays a significant role, involving regular checks, fluid changes, filter replacements, and more. You contribute to inventory management with daily reports and schedule ongoing equipment maintenance. Safety is paramount, and Rental Yard Associates prioritize safety standards while effectively and efficiently completing assigned tasks.

QUALIFICATIONS

• A valid Driver's License with a clean driving record
• Computer skills and the willingness to learn new software
• Strong communication skills in person, over the phone, and through email
• The willingness to work indoors and outdoors in all seasons and ability to work a rotating Saturday shift

PHYSICAL REQUIREMENTS

• Lift up to 70 lbs.
• Stand and walk for the duration of your shift
• Bend, squat, pull, push, and reach throughout your shift

Acme Tools is an equal opportunity employer.