Rental Coordinator - REQ ID 5832

The Cat Rental Store at Ohio Cat; Zanesville (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Rental Coordinator at Ohio CAT Rental Store. This role involves customer service, coordinating rental sales, and managing equipment information flow. Candidates should have a high school diploma and experience in customer service. Strong mechanical aptitude and effective communication are essential.

Benefits

401(k) with match and employer contributions

Health Insurance with HSA options

Credit Union membership

Life Insurance, Short-Term and Long-Term Disability

Educational scholarships for employees' families

Base pay and annual bonus potential

Qualifications

• Three years of customer service experience preferred.
• Understanding of equipment applications and performance specifications.
• Knowledge of common equipment failure problems.

Responsibilities

• Serve as the primary contact for customers and coordinate rental services.
• Determine customer rental needs and manage reservations.
• Communicate effectively regarding equipment applications.

Skills

Organized

Detail-oriented

Strong mechanical aptitude

Strong written communication skills

Strong verbal communication skills

Education

High school diploma or equivalent

Job description

Find YOUR fit at Ohio CAT Rental Store (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!

JOB SUMMARY:

This individual will be the primary contact for all customers, salesmen, and other company personnel for the CAT Rental Store. The Rental Coordinator is responsible for coordinating the rental sales/support services, communication, and information flow of the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

KEY COMPETENCIES:

• Ability to handle multiple tasks.
• Organized and detail oriented .
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Three options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

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