Rental Coordinator - Lift Truck

Thompson Tractor Company; Conyers (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Thompson Tractor Company in Georgia seeks a Rental Coordinator to manage equipment rentals, track inventory, and coordinate inspections and transportation with the Service and Accounting departments.

You will communicate rates and terms to customers and sales staff, obtain credit approvals, ensure proper paperwork, and help resolve customer issues with a focus on accuracy and timeliness.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Experience in the material handling industry is a plus.
• Proficient with PCs and basic typing.

Responsibilities

• Track inventory of machines, batteries, and attachments.
• Coordinate inspections and prep prior to delivery and upon return.
• Communicate rental rates, availability, and terms to customers and reps.
• Obtain credit approval before processing rentals.
• Ensure all required documents are completed and signed.
• Set up rental agreements and update the computer system.
• Submit paperwork to Accounting promptly.
• Arrange inbound and outbound transportation for equipment.
• Monitor repairs and maintenance expenses.
• Ensure billing and credit adjustments are processed accurately and promptly.
• Negotiate fair resolutions for customer complaints.
• Perform other duties as assigned by the Supervisor.

Skills

Communication

PC proficiency

Phone etiquette

Organization & time management

Typing skills

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Dynamics AX

Microsoft Office Suite

Job description

Position Summary

• Track inventory of machines, batteries, and attachments.
• Coordinate machine inspections and preparation prior to delivery and upon return from customer rentals in collaboration with the Service Department.
• Communicate rental rates, availability, and terms to customers and sales representatives.
• Obtain credit approval from the Credit Department before processing any rental or releasing equipment from the facility.
• Ensure all required documents are accurately completed and signed by the customer.
• Set up rental agreements and update the computer system as needed.
• Submit completed paperwork to the Accounting Department promptly.
• Arrange inbound and outbound transportation for equipment.
• Monitor equipment repairs, maintenance, and abuse-related expenses.
• Ensure billing and credit adjustments are processed accurately and in a timely manner.
• Negotiate fair resolutions for customer complaints.
• Perform other duties as assigned by the Supervisor.

The Rental Coordinator is responsible for coordinating material handling equipment rentals in assigned areas working directly with customers, prospects, and sales representatives. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Essential Responsibilities & Expectations

• Track inventory of machines, batteries, and attachments.
• Coordinate machine inspections and preparation prior to delivery and upon return from customer rentals in collaboration with the Service Department.
• Communicate rental rates, availability, and terms to customers and sales representatives.
• Obtain credit approval from the Credit Department before processing any rental or releasing equipment from the facility.
• Ensure all required documents are accurately completed and signed by the customer.
• Set up rental agreements and update the computer system as needed.
• Submit completed paperwork to the Accounting Department promptly.
• Arrange inbound and outbound transportation for equipment.
• Monitor equipment repairs, maintenance, and abuse-related expenses.
• Ensure billing and credit adjustments are processed accurately and in a timely manner.
• Negotiate fair resolutions for customer complaints.
• Perform other duties as assigned by the Supervisor.

Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Education

High school diploma or equivalent required.

Bachelor's degree preferred

Experience

• Previous experience and a working knowledge of the material handling industry and related equipment.
• Proficiency in using personal computers with basic typing skills.

Skills and Competencies

• Strong written and verbal communication skills.
• Proficiency in computer applications and basic technical skills.
• Professional telephone etiquette and customer service skills.
• Excellent organizational and time management abilities.

Job Training

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with AX (Microsoft Dynamics AX).
• Business Communication Skills Training.
• Certified Lift Truck Operator with OSHA Safety Training.
• Compliance Training.

Working Conditions

• Work is primarily performed in an office or shop environment.
• Position involves exposure to physical risks and varying weather conditions.
• Requires the ability to sit for extended periods and stand on hard surfaces for prolonged durations.
• Must be able to safely operate lift trucks and other material handling equipment.

Physical Requirements

• Speaking and listening effectively.
• Writing and typing with accuracy.
• Climbing on or under equipment as needed.
• Reaching, kneeling, grasping, and stooping during tasks.
• Lifting items weighing up to 25 lbs.

Job Hazards

• Travel-related risks.
• Exposure to weather-related hazards.
• Potential for slips, trips, and falls.
• Stress and fatigue associated with job demands.
• Prolonged sitting during administrative tasks.
• Working around moving equipment.
• Working near active service departments.

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Experience

Required

• Proficiency in using personal computers with basic typing skills required.

Preferred

• Previous experience and a working knowledge of the material handling industry and related equipment preferred.

Education

Required

• High School or Equivalent or better

Preferred

• Bachelors or better

Licenses & Certifications

Required

• Driver's License Personal

Skills

Required

• Mechanical
• Technical
• Computer
• Written Communication
• Verbal Communication
• Time Management
• Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.