Rental Coordinator

Thompson Machinery; Tupelo (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical options

Vision and dental insurance

401k matching

Profit Sharing

8 paid holidays annually

Paid Time Off (up to 15 days)

Job summary

Thompson Machinery, a leading Cat Dealer, seeks a Rental Coordinator in Tupelo, MS to provide admin support, manage rental sales, and coordinate equipment transport. You will work with Rental Store Manager and Asset Manager, handling customer contacts, pricing, and orders.

The role emphasizes customer service, reliability, and strong knowledge of equipment and systems, with opportunities for growth within Thompson Machinery.

Qualifications

• High school diploma or equivalent required.
• College degree (business, sales, construction) preferred.
• Owns mistakes and takes responsibility for tasks.
• Dependable and punctual, ready to work.

Responsibilities

• Reconcile electronic charge transactions.
• Answer calls and direct to correct individuals or departments.
• Assist customers with inquiries.
• Develop sales proposals and/or presentations from customer inquiries.
• Maintain product knowledge of equipment and allied products.
• Research equipment or allied products to meet customer requirements.
• Schedule, dispatch, and route vehicles for transport of equipment.
• Support sales staff with demonstrations and sales agreements.
• Coordinate with shop staff regarding repair status and availability of equipment.

Skills

Customer service

Communication

Reliability

Problem solving

Education

High school diploma

College degree (business, sales, construction) preferred

Tools

Microsoft Office

Lotus Notes

Web browsers

Proprietary software

Job description

Rental Coordinator

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Rental Coordinator position is responsible for providing administrative support to the Cat Rental Store with the coordination and processing of rental sales. Reporting to the Cat Rental Store Manager, the position will work closely with the Rental Asset Manager, assist Rental Sales Representatives with rental transactions and orders, including customer contacts, pricing, inventory availability, coordination of transportation/shipping, and service requests. Rents equipment/attachments and sells accessories at the rental counter or by phone.

ESSENTIAL DUTIES & RESPONSIBILITIES

Candidates must be able to perform each essential duty satisfactorily. Daily operations include operating and moving equipment around the yard. Occasional need to perform these duties outside.

• Reconcile electronic charge transactions.
• Answer telephone and direct calls to correct individuals or departments.
• Assist customers when necessary.
• Develop sales proposals and/or presentations from customer inquiries.
• Maintain adequate product knowledge of equipment & Allied products.
• Research equipment, parts, or Allied products to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment & Allies products.
• Schedule, dispatch, and route vehicles for transport of equipment and Allied products.
• Support sales staff demonstration and sales agreements.
• Coordinate with shop staff regarding repair status and availability of equipment.

• Requires frequent hand use for inspecting, typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• College degree (business, sales, construction) preferred.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks. Respects Company assets.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Understands and remembers all written and verbal instructions. Carries out instructions accurately.
• Deals with adversity in a professional manner. Works effectively with co-workers, sharing credit when appropriate.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Uses personal and company tools/resources effectively. Demonstrates troubleshooting aptitude by thinking through problems.
• Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.

WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.