Rental Coordinator

Yancey Bros. Co.

McDonough (GA)

On-site

USD 36,000 - 52,000

Full time

13 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive pay

Bonuses and incentives

Benefit-rich compensation package

401k with company match

Profit sharing

Medical and dental insurance

Paid time off

Job summary

Yancey Bros. Co. in Georgia is seeking a CRS Rental Coordinator to act as an inside sales rep for the Cat Rental Store. You will handle rental transactions by phone and in person while ensuring customer satisfaction and maximizing machine utilization.

Responsibilities include maintaining accurate paperwork, checking equipment availability, coordinating deliveries/pickups, and logging daily interactions. A fast-paced, team-based environment with growth opportunities and safety focus awaits.

Qualifications

High school diploma or equivalent.
Proficient in MS Office (Excel, Word, PowerPoint) and internet usage.
Strong interpersonal and communication skills.
Able to thrive in a fast-paced environment and stay highly organized.
Valid driver’s license and clean driving record.
Sales experience with customer service focus preferred.

Responsibilities

Handle rental transactions by phone and in person.
Maintain paperwork and databases accurately.
Check equipment availability and schedule maintenance.
Ensure on-time delivery and pickup of equipment.
Record daily customer interactions and logs.
Address customer complaints professionally and provide solutions.
Support safety programs and perform additional tasks as needed.

Skills

Sales experience

Leadership

Customer relations

Team player

Communication

Problem solving

Organized

Driver's license

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Excel

Word

PowerPoint

Access

Internet Explorer

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As the CRS Rental Coordinator, you will act as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Associated paperwork and databases must be accurately maintained at all times.

Primary Responsibilities

Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
Determining customers’ needs to further assist them, thus allowing the customer to have the best rental experience possible.
Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
Ensuring equipment is delivered and picked up on time to meet the customer’s needs.
Administers rental agreements, including rental out and in dates.
Returning the equipment in the system by verifying hours and if fuel is needed, making sure
Record daily logs of phone calls and customers interactions.
Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.

Additional Responsibilities

Participate in required safety program, and work in a safe manner
Complete additional tasks as assigned by management

Who We Are Looking For

To be successful in this position you should have prior experience in sales with strong leadership skills, a competitive nature and initiative. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

Education/Experience

High school diploma or equivalent.

Required Qualifications/Skills

Computer skills to include Internet Explorer, Excel, Access, Word, Power Point.
Must be able to comprehend, speak, and write the English language.
Must possess excellent interpersonal and communication skills, both in person and over the telephone.
Creative thinking and problem solving ability.
Must be highly organized in a fast paced work environment.
Valid driver’s license and acceptable driving record.

Preferred Qualifications/Skills

Bachelor's Degree from a four year college or university or related equivalent experience preferred
Knowledge of Spanish language preferable but not required.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure