Renewals Specialist New Austin, Texas

SpyCloud, Inc.; Austin (TX); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with Employer Contribution

Health, Vision, and Dental Insurance

HSA available with Employer Contribu-

Employer Paid Life, Short-term, and LT

Generous PTO + 16 paid holidays

Job summary

SpyCloud, Inc. is seeking a Renewals Specialist in Austin to own the renewals process from start to finish, building quotes and purchase orders, and driving revenue through timely renewals.

You will work with the Customer Success team to review historical needs and ensure data accuracy in CPQ. The role requires 3+ years in sales/account management or related fields, familiarity with SaaS, and Salesforce experience.

Qualifications

• 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
• Familiarity with Software as a Service (SaaS) solutions.

Responsibilities

• Own the renewals process from start to finish.
• Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
• Drive revenue by facilitating commitment and follow-through on securing payment from customers.
• Work in CPQ, ensuring completeness and accuracy of data and processes.
• Review historical customer needs and the current landscape with Customer Success Management.
• Create renewal quotes and purchase orders that follow company guidelines and expectations.
• Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure timely renewals.
• Communicate and follow up directly with customers as needed.
• Escalate opportunities when needed and work toward optimal solutions.
• Report renewal metrics to CS Management and VP, Customer Success.

Skills

Detail orientation

Customer service

Communication

Team player

Time management

Sales, account management, customer су

Tools

Salesforce

CPQ

Job description

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction.

What You’ll Do:

• Renewals Process Ownership:
• Own the renewals process from start to finish.
• Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
• Revenue Facilitation:
• Drive revenue by facilitating commitment and follow-through on securing payment from customers.
• CPQ Management:
• Work in CPQ, ensuring completeness and accuracy of data and processes.
• Customer Landscape Review:
• Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
• Quote and Purchase Order Creation:
• Create renewal quotes and purchase orders that follow company guidelines and expectations.
• Renewal Focus:
• Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
• Customer Communication:
• Communicate and follow up directly with customers as needed.
• Identify when opportunities need to be escalated and work to find optimal solutions.
• Metric Reporting:
• Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
• Retention Goals:

Requirements:

• Detail Orientation:
• Highly detail-oriented with the ability to handle a large volume of renewal activity.
• Customer Service Skills:
• Strong customer service, listening, and communication skills.
• Customer-focused approach to managing renewals and interactions.
• Experience working on a team with a team player mentality.
• Work Ethic:
• Exceptional work ethic with a proactive approach to time management and organization.
• Communication and Organizational Skills:
• Excellent communication, organizational, and multi-tasking skills.
• 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
• Familiarity with Software as a Service (SaaS) solutions.
• Salesforce experience required.

Nice to Have

• CPQ experience preferred.

Base Salary Range:

$50,000 – $65,000

On Target Earnings (OTE):

$55,000 – $71,500

OTE is reflecting base salary plus variable commission at expected performance levels. Actual earnings will vary based on individual performance.

The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
• Employee Assistance Program
• 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.

To learn more and see insights on your company's exposed data, visit spycloud.com.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affine employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email [e-mail].

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

If you need assistance or accommodation due to a disability, you may contact us.

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

SpyCloud is not sponsoring visas at this time.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SpyCloud’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.