Renewals Specialist - Contractor

Delinea; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Renewals Specialist, where your expertise in customer success and software asset management will drive retention and loyalty. This contractor position offers the chance to engage with Fortune 500 clients, ensuring positive experiences while managing renewals and expansions. You'll collaborate with sales, professional services, and support teams to foster relationships and resolve issues effectively. With a culture that values diversity and innovation, this role is perfect for passionate problem-solvers ready to make a significant impact in the cybersecurity field. Apply now to be part of a mission-driven team!

Benefits

Competitive salaries

Equity options

Bonuses

Comprehensive benefits

Paid leave

Family support

Qualifications

• 4+ years in Customer Success, Support, or Sales Engineering roles.
• Strong understanding of CPQ quoting and license auditing.

Responsibilities

• Manage customer accounts and focus on recurring revenue.
• Collaborate with sales and support for onboarding and renewals.

Skills

Customer Success

Sales Engineering

Problem Solving

Communication Skills

Multitasking

Education

BA/BS or equivalent experience

Tools

Salesforce

Privilege Access solutions

Job description

About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea enables organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that allows you to discover all identities, assign appropriate access levels, detect irregularities, and respond to identity threats in real-time. Delinea is quick to deploy, requiring weeks instead of months, and reduces resource management needs by 90% compared to competitors. With a guaranteed 99.99% uptime, the Delinea Platform is highly reliable. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help make the world safer. Our success stems from world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Renewals Specialist - Contractor Position

Position Summary:

The Renewals Specialist manages assigned customer accounts daily, working closely with sales, professional services, technical support, and sales operations to resolve issues. This role focuses on recurring revenue and software asset management, fostering customer retention and loyalty. Strong understanding of CPQ quoting and license auditing is essential for engaging Fortune 500 procurement teams. This is a 1099 Contract Position.

What You'll Do:

1. Be a licensing expert, understanding all assets within your accounts
2. Understand complex software quoting
3. Know ARR, ACV, and TCV Revenue Models
4. Collaborate with professional services, support, and sales for onboarding
5. Manage renewals proactively for retention
6. Coordinate with sales to drive expansions
7. Review client requests with support and product teams, escalate when needed
8. Identify at-risk accounts and take action
9. Ensure positive customer experiences and identify key stakeholders
10. Start procurement/renewal process three months prior to renewal date

What You'll Bring:

• BA/BS or equivalent experience
• 4+ years in roles like Customer Success, Support, or Sales Engineering
• Knowledge of privilege access management and cybersecurity best practices
• Experience with Privilege Access solutions like CyberArk, BeyondTrust, Thycotic, etc.
• Ability to interface with multi-divisional, multi-geographical clients, preferably at director level
• Understanding of technical aspects and providing solutions
• Experience with Salesforce and Customer Success platforms
• Strong multitasking, problem-solving, and cross-functional skills
• Excellent communication skills

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers making the world safer
• We invest in smart, motivated, collaborative people
• We offer meaningful work, innovation, and career growth

Our core values—Spirited, Trust, Respect, Ownership, Nimble, Global—guide us. We foster a collaborative, respectful environment with competitive salaries, equity, bonuses, comprehensive benefits, paid leave, and support for families.

Delinea is an Equal Opportunity employer. Candidates must complete background checks, education, and employment verification upon conditional offer. Social media may be reviewed.