Renewals Specialist

SmartBear; Somerville (MA); Hybrid; USD 72,000 - 88,000; Full time

Job summary

SmartBear is seeking a Renewals Specialist to proactively engage customers, aligning SmartBear solutions with their goals and securing timely renewals. You will build lasting relationships to maximize retention and customer lifetime value, while driving adoption and identifying upsell opportunities across the portfolio.

You will collaborate with cross-functional teams, support a positive renewal experience, and operate flexibly across remote or onsite environments as needed.

Qualifications

• 1–2 years in a customer-facing role; sales, account management, customer success, or software experience is a plus.
• Bachelor's degree or equivalent practical experience.
• Customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels.
• Strong written, verbal, presentation, and consultative communication skills; ability to engage customers remotely or onsite as needed.

Responsibilities

• Build trusted relationships with customers to support renewals, retention, and long-term loyalty.
• Help customers realize value from their software investments through adoption and proactive engagement.
• Identify opportunities for account growth by aligning customer needs with additional SmartBear solutions.
• Engage customers proactively to understand business priorities and support timely renewals.
• Develop lasting customer relationships that improve retention and lifetime value.
• Encourage product adoption and license utilization by guiding onboarding and ongoing use.
• Identify customer needs and collaborate on upsell/cross-sell opportunities across the SmartBear portfolio.
• Monitor customer product experiences and recommend actions to improve satisfaction and success.
• Partner with internal teams to address customer needs and ensure a consistent renewal experience.

Skills

Customer-facing experience

Communication skills

Education

Bachelor's degree

Job description

Somerville, Massachusetts, United States

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.
SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit .
At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

• Build trusted relationships with SmartBear customers to support renewals, retention, and long-term customer loyalty.
• Help customers realize value from their software investments through adoption, consultation, and proactive engagement.
• Identify opportunities for account growth by aligning customer needs with additional SmartBear solutions.

About the Role

As a Renewals Specialist you will:

• Engage customers proactively to understand business priorities, align SmartBear solutions to their goals, and support timely renewals.
• Develop lasting customer relationships that improve retention and lifetime customer value.
• Encourage product adoption and license utilization by helping customers navigate onboarding and ongoing use.
• Identify customer needs and collaborate on relevant upsell and cross-sell opportunities across the SmartBear portfolio.
• Monitor customer product experiences and recommend actions that improve satisfaction, performance, and success.
• Partner with internal teams to address customer needs and support a consistent renewal experience.

We are looking for you if you have:

• 1-2 years of experience in a customer-facing role; sales, account management, customer success, or software experience is a plus.
• Bachelor's degree or equivalent practical experience.
• A customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels.
• Strong written, verbal, presentation, and consultative communication skills, including the ability to engage customers remotely or onsite as needed.
• Analytical problem-solving skills and the ability to collaborate with others while taking ownership of individual results.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway, Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We've won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.

We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.

Your SmartBear total rewards compensation package includes base salary and may also include a commission. The Annual Cash Compensation (Base + On-Target Commission) range for this role is listed below . Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

Estimated Annual Cash Compensation (Base + On-Target Commission):

$80,000 - $80,000 USD