Renewals Representative

Sovos Compliance; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Global Mentoring Programs

AI tools from Day 1

Flexible Time-Off

Health, Dental, Vision Insurance

401(k) with company match

Job summary

Sovos in the United States is seeking a Renewals Representative to own the renewal process for a portfolio of SaaS customers, driving retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.

In this quota-carrying role, you will build stakeholder relationships, lead renewal negotiations, implement best practices, and leverage AI tools to streamline workflows while ensuring forecasting accuracy and meeting renewal targets.

Qualifications

• Experience managing SaaS renewals with quota accountability.
• Strong negotiation, communication, and relationship-building skills.
• Comfort with independent and collaborative work styles.
• Familiarity with AI-assisted workflows and tech-enabled processes.
• Willingness to travel up to 25% for meetings and events.

Responsibilities

• Build and nurture relationships with key stakeholders at customer organizations.
• Lead renewal negotiations with professionalism and strategic thinking, pursuing upsell opportunities.
• Implement renewals best practices to elevate customer experience and drive predictable results.
• Maintain operational excellence across the renewal lifecycle from forecast to close.
• Leverage AI tools to streamline workflows and ensure accuracy and alignment with standards.
• Deliver consistent, accurate forecasting and meet renewal targets.

Skills

SaaS renewals

Negotiation

Relationship-building

AI-assisted workflows

Travel readiness

Job description

Renewals Representative

Sovos·Full-Time·United States

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence - and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building a best-in-class Renewals organization, and we're looking for a Renewals Representative to help shape it from the ground up. In this quota-carrying role, you'll own the renewal process for a portfolio of SaaS customers, driving retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.

More specifically, you will:

• Build and nurture relationships with key stakeholders at customer organizations, partnering closely with Account Management and Customer Success to develop comprehensive account strategies.
• Lead renewal negotiations with professionalism and strategic thinking, ensuring successful outcomes while identifying and pursuing upsell opportunities within your assigned accounts.
• Implement renewals best practices that elevate the customer experience, streamline processes, and drive predictable results.
• Maintain operational excellence throughout the renewal lifecycle, addressing challenges proactively and ensuring smooth execution from forecast to close.
• Leverage AI tools and automation to streamline workflows and improve output quality, applying critical judgment to validate AI-generated content for accuracy and alignment with company standards.
• Deliver consistent, accurate forecasting and meet or exceed renewal targets quarter over quarter.

• You've built relevant experience managing SaaS renewals, with a track record of hitting or exceeding quota in a customer-facing role.
• Strong negotiation, communication, and relationship-building skills are strengths you've developed, and you know how to navigate complex stakeholder dynamics.
• You're comfortable working both independently and collaboratively, adapting quickly to new systems, processes, and product offerings.
• Comfort with AI-assisted workflows and a thoughtful approach to using technology to work smarter.
• Willingness to travel occasionally (less than 25%) for customer meetings, team gatherings, and company events.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1. Pre-Employment Assessment

   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

   A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

   Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Flexible Time-Off
• Comprehensive Health, Dental and Vision Insurance
• 401(k) with company match
• HSA with Sovos match
• Tuition Reimbursement
• Volunteer Time Off and Charitable Giving Match

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos' tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

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