Renewals Representative

Sovos; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

AI Tools

Health Insurance

401(k) Match

Tuition Reimbursement

Flexible Time Off

Language Learning Support

Volunteer Time Off

Job summary

Sovos is seeking a Renewals Representative in the United States to lead renewal activity for a portfolio of SaaS customers and drive retention and growth. You will negotiate renewals, build strong client relationships, and partner with Account Management and Customer Success to maximize value.

You will leverage AI tools to streamline processes, improve outcomes, and deliver reliable forecasts. This role emphasizes collaboration, integrity, and customer-centric problem solving.

Qualifications

• Experience managing SaaS renewals and hitting quota in a customer-facing role.
• Strong negotiation, communication and relationship-building skills.
• Ability to navigate complex stakeholder dynamics and work with cross-functional teams.
• Comfort with AI-assisted workflows and adopting new technology.

Responsibilities

• Own the renewal process for a portfolio of SaaS customers.
• Lead renewal negotiations and identify upsell opportunities.
• Implement renewals best practices to improve customer experience and consistency.
• Maintain renewal lifecycle execution from forecast to close with excellence.
• Leverage AI tools to streamline workflows while ensuring accuracy and alignment.
• Deliver accurate forecasting and meet renewal targets quarter over quarter.

Skills

SaaS Renewals

Negotiation

Relationship Building

Account Management

Communication

Teamwork

Tools

AI Tools

Job description

Renewals Representative

Sovos · Full-Time · United States

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building a best-in‑class Renewals organization, and we're looking for a Renewals Representative to help shape it from the ground up. In this quota‑carrying role, you'll own the renewal process for a portfolio of SaaS customers, driving retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.

More specifically, you will:

• Build and nurture relationships with key stakeholders at customer organizations, partnering closely with Account Management and Customer Success to develop comprehensive account strategies.
• Lead renewal negotiations with professionalism and strategic thinking, ensuring successful outcomes while identifying and pursuing upsell opportunities within your assigned accounts.
• Implement renewals best practices that elevate the customer experience, streamline processes, and drive predictable results.
• Maintain operational excellence throughout the renewal lifecycle, addressing challenges proactively and ensuring smooth execution from forecast to close.
• Leverage AI tools and automation to streamline workflows and improve output quality, applying critical judgment to validate AI‑generated content for accuracy and alignment with company standards.
• Deliver consistent, accurate forecasting and meet or exceed renewal targets quarter over quarter.

• You've built relevant experience managing SaaS renewals, with a track record of hitting or exceeding quota in a customer‑facing role.
• Strong negotiation, communication, and relationship‑building skills are strengths you've developed, and you know how to navigate complex stakeholder dynamics.
• You're comfortable working both independently and collaboratively, adapting quickly to new systems, processes, and product offerings.
• Comfort with AI‑assisted workflows and a thoughtful approach to using technology to work smarter.
• Willingness to travel occasionally (less than 25%) for customer meetings, team gatherings, and company events.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

The Process

1. Pre‑Employment Assessment

   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

   A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

   Meet the people you'll work with and dig into the day‑to‑day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Flexible Time‑Off
• Comprehensive Health, Dental and Vision Insurance
• 401(k) with company match
• HSA with Sovos match
• Tuition Reimbursement
• Volunteer Time Off and Charitable Giving Match

Equal Opportunity Employer

Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

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