Renewals Manager, SMB (Emerging)

procore; United States; On-site; USD 92,000 - 127,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore is hiring an Renewals Manager, SMB (Emerging) to join its Sales team. You will manage contract renewals for a bustling SMB book, applying value selling and negotiation to retain customers of the construction SaaS platform.

The role reports to the Manager, SMB Markets and is based at Procore offices in Carpinteria, CA, Austin, TX, or Tampa, FL, with a focus on timely renewals and customer retention.

Qualifications

• Bachelor's degree preferred, or equivalent work experience.
• 1+ years of demonstrated B2B sales, account management, preferably in SaaS
• Strong work ethic and a desire to win
• Proven ability to communicate effectively via telephone and email with customers
• Highly skilled at building and maintaining strong rapport with customers
• Skilled negotiator
• Ability and resilience to work in a fast-paced sales environment
• Self-aware, reflective, and able to digest feedback critically and adapt to overcome challenges
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proficiency with Microsoft Office products and online collaboration tools
• Familiarity with the construction or SaaS industry is a plus

Responsibilities

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Proactively engage with customers well in advance of their renewal date to understand their satisfaction, usage, and future needs
• Manage and maintain accurate accounts and opportunities within Salesforce.com
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Conduct daily activities including: Pre-call research and planning to make a high volume of calls per day
• Identify potential upgrade and/or expansion opportunities and partner with upsell reps
• Own contract processes, including quote creation, sending of order forms, and tracking signature progress
• Achieve or exceed monthly and quarterly targets
• Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of your customers

Skills

B2B sales

Account management

SaaS

Negotiation

CRM (Salesforce.com)

Phone & email communication

Forecasting & reporting

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

Office productivity tools

Job description

We're looking for an Renewals Manager, SMB (Emerging) to join Procore's Sales team. In this role, you'll apply an understanding of Procore's products, sales methodology, processes, and customer base while selling to small and medium business accounts. You'll focus on an assigned book of business of companies with accounts up for renewal who can continue to benefit from Procore's world-class project management tool for the construction industry. The primary function of this position is timely contract renewals with a laser-focus on customer retention.. This includes conducting value selling, negotiation, and execution of contract renewals.

This position will report to the Manager, SMB Markets. This position will be based at our office in Carpinteria, CA, Austin, TX, or Tampa, FL.

What you'll do:

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Proactively engage with customers well in advance of their renewal date to understand their satisfaction, usage, and future needs
• Manage and maintain accurate accounts and opportunities within Salesforce.com
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Conduct daily activities including: Pre-call research and planning to make a high volume of calls per day
• Identify potential upgrade and/or expansion opportunities and partner with upsell reps
• Own contract processes, including quote creation, sending of order forms, and tracking signature progress
• Achieve or exceed monthly and quarterly targets
• Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of your customers

What we're looking for:

• Bachelor's degree preferred, or equivalent work experience
• 1+ years of demonstrated B2B sales, account management, preferably in SaaS
• Strong work ethic and a desire to win
• Proven ability to communicate effectively via telephone and email with customers
• Highly skilled at building and maintaining strong rapport with customers
• Skilled negotiator
• Ability and resilience to work in a fast-paced sales environment
• Self-aware, reflective, and able to digest feedback critically and adapt to overcome challenges
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proficiency with Microsoft Office products and online collaboration tools
• Familiarity with the construction or SaaS industry is a plus

Base Pay Range:$26.60-$36.60

On Target Earnings Range: $92,400 - $127,050

Base Pay Range: 26.65 - 36.60 USD Annual

On Target Earning Range: 92,400.00 - 127,050.00 USD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.