Renewals Manager Lead – Front Office Solutions

FIS; New York (NY); Hybrid; USD 105,000 - 178,000; Full time

Job summary

FIS is seeking a Front Office Client Retention Manager in a hybrid role within New York (US) to protect and grow recurring revenue across strategic client relationships, especially in Front Office Capital Markets solutions. The role requires a strategic partner approach to maximise value from technology investments.

You will manage renewals, drive value realisation, and collaborate with Sales, Finance, Product, Legal, and Client Success to ensure successful outcomes and robust renewal processes.

Qualifications

• Proven experience within Renewals, Account Management, Client Retention, Customer Success, Client Relationship Management, or Commercial Account Management.
• Strong experience managing complex commercial negotiations and enterprise contract renewals.
• Experience using CRM platforms such as Salesforce and data-driven reporting tools.

Responsibilities

• Own assigned quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions Group customers.
• Lead the end-to-end renewal lifecycle from early engagement through negotiations and execution.
• Protect and grow recurring revenue through proactive account planning and renewal management.
• Identify renewal risks early and implement mitigation and recovery strategies.
• Build trusted executive-level relationships across client organisations.

Skills

Renewals

Account Management

Client Retention

Customer Success

Client Relationship Management

Commercial Account Management

Education

Bachelor's degree

Tools

Salesforce

Power BI

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor's Degree

Position Type

Full time

Location

New York or London (Hybrid)

Product

Front Office Capital Markets Solutions

Territory

US & Europe

Help leading financial institutions maximise value from their front-office technology investments

Across global capital markets, investment banks, asset managers, hedge funds, and trading firms are under increasing pressure to modernise front‑office operations, improve trading efficiency, optimise market data consumption, enhance investment decision‑making, and streamline execution workflows.

As technology landscapes become increasingly complex, financial institutions need trusted partners that can help them realise value from strategic technology investments while navigating operational, regulatory, and commercial challenges.

At FIS, our Front Office and Portfolio Solutions Group technologies support some of the world's leading financial institutions across trading, market data, analytics, portfolio management, investment decisioning, and execution workflows.

We are now seeking a Front Office Client Retention Manager to protect and grow recurring revenue across strategic client relationships while helping customers maximise the value of their FIS investment.

The impact you'll have

This role is about more than contract renewals.

You’ll serve as a strategic partner to clients, helping protect critical commercial relationships, drive value realisation, identify growth opportunities, and strengthen long‑term retention outcomes across some of the most sophisticated organisations in global capital markets.

You’ll

• Own assigned quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions Group customers
• Lead the end-to-end renewal lifecycle, from early engagement and strategy development through commercial negotiations and execution
• Protect and grow recurring revenue through proactive account planning and renewal management
• Identify renewal risks early and implement mitigation and recovery strategies
• Build trusted executive‑level relationships across client organisations
• Support targeted expansion opportunities and commercial growth initiatives
• Partner with Sales, Revenue Operations, Finance, Product, Legal, and Client Success teams to ensure successful client outcomes
• Deliver accurate forecasting, reporting, and pipeline management
• Help modernise renewal processes through improved governance, analytics, automation, and operational discipline

What You'll Be Representing

• Improve trading efficiency and execution effectiveness
• Optimise market data strategies and consumption models
• Enhance investment and portfolio decision‑making capabilities
• Modernise front‑office workflows and operating models
• Improve analytics, reporting, and operational visibility
• Support technology transformation and cloud initiatives
• Drive revenue growth through more effective client‑facing operations

How You'll Do It

• Manage complex commercial renewal cycles across strategic financial institution accounts
• Develop renewal strategies aligned to customer objectives and business outcomes
• Conduct executive business reviews focused on value delivery and future requirements
• Lead commercial discussions, pricing negotiations, and contract renewals
• Build relationships with stakeholders across Trading, Investment Management, Technology, Operations, Procurement, and Executive Leadership teams
• Use data, reporting, product utilisation insights, and engagement metrics to assess account health and renewal risk
• Collaborate with internal teams to remove commercial blockers and accelerate decision‑making
• Identify opportunities to strengthen customer adoption and long‑term retention
• Maintain accurate forecasts, pipeline visibility, and CRM reporting
• Act as a trusted advisor throughout the customer lifecycle

What We're Looking For

• Proven experience within Renewals, Account Management, Client Retention, Customer Success, Client Relationship Management, or Commercial Account Management
• Strong experience managing complex commercial negotiations and enterprise contract renewals
• Experience working within Capital Markets, FinTech, Financial Services, Enterprise Software, or Financial Technology environments
• Strong understanding of recurring revenue models, retention strategies, and account growth
• Experience engaging with senior executives and key decision‑makers
• Ability to manage complex renewal pipelines, forecasting, and commercial reporting
• Strong analytical, communication, negotiation, and stakeholder management skills
• Experience using CRM platforms such as Salesforce and data‑driven reporting tools

Highly Desirable

• Experience within Front Office Capital Markets technology
• Knowledge of trading workflows, market data, portfolio management, investment management, or order and execution management solutions
• Experience working with investment banks, asset managers, hedge funds, or other global financial institutions
• Experience supporting both renewal retention and revenue growth objectives
• Exposure to renewal analytics, client health metrics, account coverage models, and forecasting frameworks
• Experience with Power BI, reporting platforms, workflow automation tools, or process modernisation initiatives
• Direct experience with FIS Front Office solutions and platforms

Why join FIS?

• Work with market‑leading Front Office Capital Markets technology solutions
• Partner with some of the world's largest financial institutions
• Play a strategically important role focused on client retention, value realisation, and recurring revenue growth
• Collaborate with global teams across Sales, Product, Finance, Legal, Revenue Operations, and Client Success
• Help shape the future of renewal management through data‑driven decision‑making and process innovation
• Access career growth opportunities across Customer Success, Commercial Leadership, Capital Markets, and Enterprise Sales functions

The pay range for this full-time position is 104,750.00 - 178,070.00 USD Annual and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

The pay range for this full-time position is $104,750.00 - $178,070.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. This position may be eligible for bonus and/or commission.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.