Renewals Manager

Eve; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) Program with Employer Matching

Health, Dental, Vision and Life

Short/Long Term Disability

Commuter Benefits

Autonomous Work Environment

Workplace Setup Reimbursement

Telecomm Stipend

Flexible Time Off

Quarterly Team Gatherings

In-office Perks

Job summary

Eve is redefining legal technology for plaintiff law firms, building an AI-native renewals function to streamline contract renewals and maximize retention. You will own the renewals operations layer, blend automation with strategic, data-driven conversations, and collaborate with GTM, Finance, and CSM teams to deliver a seamless customer experience.

The role emphasizes structure, customer-facing negotiation, and a willingness to grow into broader ownership as Eve scales its renewals function

Qualifications

• Experience in SaaS renewals or CS operations.
• Ability to manage renewals with automation and light-touch commercial execution.
• Strong communication for internal updates and customer interactions.

Responsibilities

• Own the Ops Layer of Renewals: automate renewal processing, maintain forecast hygiene, perform contract audits, target 95%+ on-time renewal close by T-30 for Enterprise accounts.
• Partner on the Scaled Renewal Motion with the Scaled CSM to maintain 97%+ Gross Retention through automation and strategic touch.
• Support Enterprise Renewal Strategy by drafting Renewal Briefs, researching accounts, and prepping commercial conversations.
• Ramp into A2 coverage and lead renewals for complex mid-market escalations by end of Q2.

Skills

Process Orientation

Commercial Negotiation

Clear Communication

Grit & Ambition

Tool Proficiency

CRM Tools

AI Mindset

Legal Industry Curiosity

Tools

Vitally

Gainsight

Catalyst

HubSpot

Salesforce

Job description

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.

Product-market fit: Eve is trusted by over 1000+ law firms, and we're growing fast.

Backed by top investors: We've raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.

Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.

AI-Native from day one: We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.

Explosive growth: We are growing 2X revenue Quarter over Quarter.

What You'll Do:

• Own the Ops Layer of Renewals: Run auto-renewal processing, forecast hygiene, and contract audits across the book. Help the team hit 95%+ on-time renewal close by T-30 with zero lapses on Enterprise accounts.
• Partner on the Scaled Renewal Motion: Work alongside the Scaled CSM to manage renewals across our scaled book. Blend automation with light-touch commercial execution to keep Gross Retention at 97%+.
• Support Enterprise Renewal Strategy: Partner alongside the Renewals Team Lead on T-120 Renewal Briefs, commercial prep, and account research. You pull the data, draft the documents, and help set up the commercial conversation.
• Grow Into Account Ownership: Ramp into A2 coverage through your first quarter. By the end of Q2, run A2 renewals and complex mid-market escalations independently, contributing to Enterprise Gross Retention of 93%+.
• Contribute to the Build Roadmap: Help ship the playbooks, tooling, and documentation that make Eve's renewals function scalable. You're the first renewal hire, so you're building the function alongside the Renewals Team Lead, not just executing against what's there.
• Run With GTM: Work shoulder to shoulder with CSMs, AEs, deal desk, and Finance. Make the handoffs clean and the paper fast so customers feel one team, not three.
• Bring an AI-Forward Approach: Use AI tooling to move faster on account research, proposal drafting, forecast summaries, and customer outreach. Help define what a modern renewals function looks like when AI is built into the workflow.

What We're Looking For:

• Process Oriented: You thrive in structure and build it where it's missing. You can hold dozens of moving pieces in motion without dropping the thread.
• Commercial Instinct: You know how to work with customers. You can walk them through pricing, handle objections, and negotiate terms without losing the relationship.
• Communication: You're clear and compelling in writing and on calls. Your proposals land, your internal updates are sharp, and customers feel heard, not pitched.
• Grit and Ambition: You want to help build something, not just execute against someone else's playbook. You push through the messy middle and want to grow into more scope over time.
• Tool Fluency: You pick up new SaaS tools fast. Hands‑on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce) is an advantage.
• Legal Industry Curiosity: You don't need to know plaintiff law, but you're eager to understand how our customers practice it.
• AI-Forward Mindset: You believe AI changes how customer‑facing teams work and you want to help shape how Eve's renewals function runs on top of it.

Preferred Qualifications:

• 1-3 years in SaaS renewals, customer success operations, sales operations, or account management
• Hands‑on time in a CS platform (Vitally, Gainsight, Catalyst) and a CRM (HubSpot, Salesforce)
• Comfort working with usage data, product signals, and forecast inputs
• Exposure to the contract lifecycle: proposals, redlines, signature workflow

Benefits

• Competitive Salary & Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits *
• Autonomous Work Environment
• Workplace Setup Reimbursement
• Telecomm Stipend
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks *

* In office employees only

Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected