Renewals Manager

Emerge; United States; Remote; USD 48,000 - 53,000; Full time

Job summary

A leading technology firm is looking for a Renewals Manager to oversee customer account renewals. The role involves working with sales and operations teams while communicating directly with partners and customers. Ideal candidates will have experience in renewals or customer support, strong organizational skills, and proficiency in CRM tools like Salesforce. This remote position offers an annual salary range of $48,000 to $53,000.

Qualifications

• At least 1 year of experience in renewals, customer support, or inside sales.
• Familiarity with B2B sales and renewals processes.
• Strong communication skills for relationship building and negotiation.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage the contract renewal process for customer accounts.
• Work closely with sales and operations teams.
• Communicate directly with partners and customers.
• Monitor accounts for renewal risks.

Skills

Experience in renewals

B2B sales knowledge

Strong communication skills

Organizational skills

Experience with CRM tools

Analytical thinking

Proactive problem-solving

Fluency in English

Tools

Salesforce

CCWR

Job description

At Emerge, we help leading tech companies support and grow their customer relationships through renewals. As a Renewals Manager, you'll be responsible for managing a set list of customer accounts and helping ensure their software and service contracts are renewed on time.

This is not a management role you won't be managing people, but you will be managing a book of business. That means you'll be working with our client's teammates, partners, and sometimes customers directly to keep things on track. If you're someone who likes problem-solving, organizing details, and being part of a fast-moving team, this role is a great way to grow your career in tech sales and customer success.

Key Responsibilities

• Take ownership of the full contract renewal process for a specific set of accounts including managing your pipeline, preparing quotes, updating forecasts, and helping close renewal deals.
• Maintain a 120-day rolling forecast, aiming for strong accuracy and keeping Salesforce records up to date and clean.
• Work closely with our client's sales, operations, and partner teams to prioritize renewals, remove any blockers, and ensure everything moves forward smoothly.
• Communicate directly with partners and customers as needed answering questions, resolving issues, and guiding them through the renewal process.
• Watch for potential upsell or cross-sell opportunities and work with our client's sales to help grow the account where appropriate.
• Keep your renewals pipeline organized and updated and contribute to regular team meetings and reporting that help leadership stay informed.
• Monitor your accounts for any renewal risks and raise concerns early so the team can take action.
• Use our client's internal tools (like Salesforce and CCWR) to track renewals and follow required sales and operations policies.
• Help maintain clean and accurate data and be open to supporting improvements that make the process better for everyone.

Core Qualifications

• At least 1 year of experience in renewals, customer support, inside sales, or a similar role ideally within a tech or SaaS company.
• Familiarity with how B2B sales and renewals work, and a basic understanding of sales operations or customer engagement practices.
• Comfortable working in a fast-paced environment with lots of moving parts and transactions.
• Strong communication skills you can build good relationships, explain things clearly, and have respectful conversations with customers and partners (including when negotiating).
• Organized and dependable - you know how to juggle priorities and stay on top of tasks without losing focus.
• Experience using CRM or quoting tools is a big plus.
• Able to think analytically and work with forecasts, numbers, or data to help support decision-making.
• Proactive when problems come up you don't wait to be told what to do, and you use good judgment to raise issues when needed.
• Fluent in English (written and verbal); speaking other languages is a bonus.

Preferred Attributes

• Experience working in or supporting partner ecosystems, especially with large tech companies.
• Familiarity with renewal cycles for software or services, particularly within a subscription-based model.
• Exposure to CRM reporting, pipeline tracking, or related metrics.
• Interest in growing a career in tech sales, customer success, or sales operations – someone who sees this role as a launchpad, not just a job.

Work Environment

• Remote position.
• No relocation.
• US or Canada based.
• Must be authorized to work in the US or Canada without sponsorship.
• $48,000 - $53,000 annual salary.

Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.