Renewals Manager

Hearst Communications, Inc.; Carmel (IN); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Job summary

Hearst Communications, Inc. seeks a Renewals Manager to oversee the end-to-end renewal lifecycle for accounts in Carmel, IN. This role focuses on maximizing revenue retention and minimizing churn risk while collaborating across multiple departments to ensure compliance and operational efficiency.

The ideal candidate will demonstrate strong experience in customer renewals, data analysis, and AI-assisted workflows. This hybrid position requires on-site work for at least three days a week. Competitive salary and extensive benefits are offered.

Qualifications

• Experience supporting enterprise or mid‑market customer renewals.
• Familiarity with recurring revenue metrics including ARR, GRR, and NRR.
• Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.
• Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.
• Knowledge of subscription pricing and escalation frameworks.

Responsibilities

• Manage a portfolio of customer renewals across multiple contract types and segments.
• Drive proactive renewal engagement beginning 90–180 days prior to contract expiration.
• Coordinate renewal timelines, approvals, pricing validation, and execution activities.
• Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.
• Maintain renewal documentation accuracy within CRM and contract management systems.
• Achieve assigned gross and net revenue retention targets.
• Identify renewal risk indicators and elevate high‑risk accounts with mitigation recommendations.
• Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.
• Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.
• Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.

Skills

Renewal Strategy Execution

Revenue Retention Management

Contract Administration

Forecast Accuracy

Cross‑Functional Collaboration

Customer Communication

Operational Process Improvement

Data Analysis & Reporting

Risk Identification & Escalation

AI‑Assisted Workflow Management

Job description

In Some Jobs You Take Orders. In This One, You Write History.

Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

We’re looking for people who are: Intelligent, Productive, Committed, Willing and able to go above and beyond, Passionate about making a difference, Innovative, Energized, and want to play an essential role in a successful company’s continued growth.

Are you ready for this exciting challenge?

The First Databank (FDB) is currently seeking a Renewals Manager who owns the end-to-end renewal lifecycle for assigned customer accounts to maximize recurring revenue retention, minimize churn risk, and ensure contractual compliance. This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth.

The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is measured through retention outcomes, renewal velocity, forecast accuracy, and customer engagement effectiveness.

AI-enabled workflow automation, renewal analytics, and contract intelligence tools are embedded into this role to improve efficiency, reduce manual work, and strengthen renewal decision-making.

The position will be based out of the Carmel, IN office and follows a hybrid work model, with an expectation to work onsite at least three days per week.

Responsibilities

• Manage a portfolio of customer renewals across multiple contract types and segments.
• Drive proactive renewal engagement beginning 90–180 days prior to contract expiration.
• Coordinate renewal timelines, approvals, pricing validation, and execution activities.
• Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.
• Maintain renewal documentation accuracy within CRM and contract management systems.
• Achieve assigned gross and net revenue retention targets.
• Identify renewal risk indicators and elevate high‑risk accounts with mitigation recommendations.
• Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.
• Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.
• Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.
• Collaborate with Legal and Finance on non‑standard contract terms, invoicing, and pricing approvals.
• Support Sales teams with expansion opportunities identified during renewal discussions.
• Work with Revenue Operations to improve renewal workflows, reporting, and automation.
• Utilize AI-enabled tools for renewal forecasting, contract summarization, risk identification, and workflow prioritization.
• Validate AI-generated contract insights for accuracy and business applicability.
• Identify repetitive renewal activities appropriate for automation.
• Support the adoption of AI-assisted operational processes across renewal workflows.

Required Skills

• Renewal Strategy Execution
• Revenue Retention Management
• Contract Administration
• Forecast Accuracy
• Cross‑Functional Collaboration
• Customer Communication
• Operational Process Improvement
• Data Analysis & Reporting
• Risk Identification & Escalation
• AI‑Assisted Workflow Management

Required Experience

• Experience supporting enterprise or mid‑market customer renewals.
• Familiarity with recurring revenue metrics including ARR, GRR, and NRR.
• Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.
• Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.
• Knowledge of subscription pricing and escalation frameworks.

About FDB

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, visit www.fdbhealth.com.

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Carmel have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, since 2016. FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long‑term disability, life insurance, and matching 401k.

Benefits

Medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits. Learn more about our benefits.

Equal Opportunity

We are an Equal opportunity employer – veterans/disabled. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

First Databank, Inc. (FDB) endeavors to make www.fdbhealth.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Carmel, IN. The reasonable estimate, if hired in Carmel, IN is $52,000 – $65,000. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non‑discriminatory factors, including but not limited to skills and experience, training, certifications, and education.