Renewals Deal Desk Analyst (Remote)

AuditBoard; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

AuditBoard, a leading SaaS company, seeks a Renewals Deal Desk Analyst to join their Order Management team. This role focuses on ensuring the accuracy of renewal contracts and enhancing business processes and customer experiences. Successful candidates will have strong analytical skills and experience in order management.

Benefits

$200/mo for personal enhancement

Comprehensive employee health coverage

401K with match

Flexible vacation or 25 days off (UK)

Remote and hybrid work options

Time off for birthdays and volunteering

Qualifications

• 3+ years of prior experience in a deal desk, order management, or billing role.
• Understanding of deal support/commercial topics, basic accounting principles.

Responsibilities

• Verify order and contract details for accuracy and completeness.
• Collaborate on cross-functional projects to improve renewals processes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Time-management skills

Tools

Excel

Google Sheets

SFDC

CPQ software

Job description

Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.comand Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

AuditBoard is currently seeking a driven and enthusiastic Renewals Deal Desk Analyst to become part of our expanding Order Management team. The primary objective of this role is to ensure the enforcement of company renewal policies by verifying the accuracy of renewals orders/contracts, ensuring adherence to clean order protocols, inputting and maintaining order and contract data into our record-keeping systems, and assisting the renewals team with contract questions, policy guidance, and combined deals. In addition to primary responsibilities, this position offers a fantastic opportunity to aid in developing and implementing procedures, reporting, and system features that will boost business outcomes and elevate our organization to new heights. Come and join us to develop your career and have a great time in a challenging and rewarding environment!

Key Responsibilities

• Execute and enforce company renewal booking policies

• Verify order and contract details for accuracy and completeness

• Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders

• Provide knowledgeable and efficient support on renewal-related inquiries

• Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences

• Assist with the coordination and contracting of combined deals, concessions, and product swaps

• Generate, maintain, and analyze renewal order metrics reporting

Attributes for a Successful Candidate

• 3+ years of prior experience in a deal desk, order management, or billing role.

• Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes

• Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities

• Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems

• Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles

• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines

Nice to Have Experience

• Familiarity with SaaS order methodology and software delivery

• Proficiency in SFDC and CPQ software with hands-on experience

• Knowledge of regulatory compliance requirements related to order and data management (e.g. SOX, GDPR, CCPA/CPRA)

• Proficiency in Excel and Google Sheets

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

• Win, together: Drive to be the best while supporting each other’s success

• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn

• Constant innovation: Challenge the status quo and drive improvements
  

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

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