Renewal Specialist - SaaS Contracts

Coinscapture; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sonatype is seeking a Renewal Specialist to proactively drive on-time software subscription renewals. You will monitor contract terms, engage with customers to retain and expand the Sonatype footprint, and handle non-routine renewal situations with seasoned judgment.

Collaborate with Sales, Customer Success, and Accounting to close renewals and expansions, review renewal data and usage history, and educate customers on renewal options aligned to their goals.

Qualifications

• Experience in a high-volume activity environment and managing multiple priorities.
• Ability to discuss contract compliance, expansions, and product pricing with customers.
• Extreme attention to detail to ensure contract paperwork is accurate and timely.

Responsibilities

• Proactively drive on-time completion of software subscription renewals.
• Review renewal information, usage data, and history to align renewal options.
• Coordinate renewal quotes and ordering documents per company policies.
• Educate customers on renewal options based on goals and products.

Skills

CRM experience

Renewals

Contract management

Salesforce

Customer success

Attention to detail

Multi-tasking

Tools

Salesforce

Job description

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise-grade SBOM management, and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers, and our open-source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

Why this role is so important

Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is reflected in our 85%+ renewal rate—one of the highest in the software subscription industry. As we grow, we must maintain and even increase this rate.

About the Position

We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer‑facing career.

You will be accountable for proactively driving on-time completion of software subscription renewals. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since hiccups can happen along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.

What You Will Do

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.
• Educate customers on relevant subscription options based on their current and future product and service goals.
• Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures.
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

What We Are Seeking

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
• Experience with Salesforce.com or other CRM systems.
• Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
• Interest in learning about modern software development and associated technologies

Things That We Are Proud Of

• 2026 Gartner® Magic Quadrant™ Leader for Software Supply Chain Security
• 2026 Celebrating 15 Years of Sonatype Research Labs – Industry‑leading software supply chain and open source security research
• 2026 Founding Member of the Linux Foundation Initiative for Open Source Sustainability
• 2026 State of the Software Supply Chain® Report – Continuing industry leadership in software supply chain security and AI security research
• 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards
• 2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
• 2024 Industry Leader in Forrester‑Wave for Software Composition Analysis (2024 Q4 report)
• Constellation AST Shortlist
• Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
• Data Breakthrough Awards
• Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
• SD Times: Best in Show Security
• Fast Company
• Best Workplaces for Innovators 2024
• The Herd
• Top 100 Private Software Companies 2024
• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (...