Renewal Specialist

IQVENTURES HOLDINGS LLC; Carrollton (TX); Sur place; USD 42 000 - 68 000; Plein temps

Résumé du poste

IQVENTURES HOLDINGS LLC in Carrollton, TX is seeking an Account Specialist to manage delinquent lease accounts and drive current status through renewals and payment plans.

You will be the primary contact for customers by phone, document interactions, and work toward KPIs in renewals, collections, and customer relations while maintaining compliance with policies.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in collections or lease servicing.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, goal-driven environment.
• Ability to multi-task while navigating multiple systems.

Responsabilités

• Manage a portfolio of delinquent lease accounts (17-61 days past due).
• Contact customers via phone.
• Negotiate and process lease renewals, extensions, and payment arrangements.
• Educate customers on available options to renew their lease.
• Accurately document all customer interactions and account updates in internal system.
• Meet or exceed established KPIs related to renewals, collections, and customer relations.

Connaissances

Negotiation

Communication

Interpersonal skills

Detail orientation

Organizational skills

Multitasking

Adaptability

Formation

High school diploma or equivalent

Outils

Automated dialer systems

Description du poste

Description

The Account specialistis responsible formanaging lease accounts that are 17-61 dayspast due, with a focus on bringing accounts current through renewals, payment arrangements, and customer engagement. This role serves as a key point for customers, working toretainbusiness,minimizinglosses, andensuringcompliance with company policies.

Key responsibilities

• Manage a portfolio of delinquent lease accounts (17-61 dayspast due)
• Contact customers via phone
• Negotiate and process lease renewals, extensions, and payment arrangements
• Educate customers on available options to renew their lease
• Accurately document all customer interactions and account updates in internal system
• Meet or exceed established KPI’s related to renewals, collections, and customer relations

Requirements

Qualifications:

• High school diploma or equivalent required.
• 3 years or more of experience in collections or leaseservicing
• Strong negotiation and conflict resolution skills
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced, goal-driven environment
• Ability to multi-taskwhile navigating multiple systems

Preferred Skills

• Experience with delinquency management or lease/loan servicing
• Experiencein using automated dialersystemsto efficiently managehigh volume inbound/outbound calls
• Knowledge of collections regulations and compliance standards
• Bilingual abilities (if applicable)

Schedule

• Monday through Friday 8am - 5pm CST with the exception of one assigned late night with a shift of 11am-8pm.
• 1-2 Saturdays a month 8am-5pm.