Renewal Coordinator

Sciens Building Solutions; Northwood (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health insurance

Dental and vision plans

Life insurance

Disability insurance

Tuition reimbursement

Professional development

Job summary

Sciens Building Solutions is seeking a Renewal Coordinator to maintain service contracts across fire alarm, fire protection, and security lines. You will lead retention efforts, prepare for renewal meetings, and nurture relationships with customers to ensure satisfaction and growth.

The role emphasizes proactive outreach, accurate contract re-estimation, and cross-sell opportunities based on customer needs. A Bachelor's degree is preferred and compensation ranges from $50,000 to $60,000 annually.

Qualifications

• Bachelor's degree preferred; combination of education and experience considered.
• Over the counter sales or customer service experience is valuable.
• Ability to proactively reach out to customers and solve problems.
• Effective communication skills and ability to present to broad audiences.
• Strong negotiation skills and competitive spirit.

Responsibilities

• Manage all retention activities within an assigned service agreement customer base.
• Proactively contact each customer 120 days before renewal.
• Re-estimate contracts to reflect current labor rates and hours.
• Aim for a minimum renewal rate of 95%.

Skills

Retention

Upselling

Negotiation

Communication

Relationship building

Problem solving

Education

Bachelor's degree

Job description

POSITION IN A NUTSHELLSciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role of the Renewal Coordinator is to maintain service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and execute a customer-focused strategy that will lead to greater retention of service contracts, higher revenue per customer, review and present pricing escalation with the goal of ensuring overall customer satisfaction.WHAT YOU'LL BE DOING (and doing well!)Manage all retention activities within an assigned service agreement customer base.Proactively reach out to each customer in writing 120 days prior to renewal.Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.Achieve a minimum renewal rate of 95%.Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.Address customer concerns and gain customer acceptance prior to renewal date.Manage a list of customers and annual renewal dates.Responsible for retention, customer satisfaction and growth within the customer base.Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs.Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.Work internally with managers to improve service delivery.Ask questions, determine customer needs and provide solutions to meet those needs.Share status of 120-day process during weekly sales meetings and status of current and past due renewals.Meet with customers in person as needed.WHAT WE LIKE ABOUT YOUFire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus.Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered.Over the counter sales or customer service experience.Ability to proactively reach out to customers and problem solve.Effective communication skills and ability to present before broad audiences.Strong negotiation skills and competitive spirit.WHAT WE'RE BRINGING TO THE TABLECompetitive salary based on qualifications.Paid time off plan and holidays.401(k) matching.Short term and long-term disability.Medical, dental, and vision plans with options.Life insurance.Professional career development opportunities.Tuition reimbursement program.Compensation: $50,000 to $60,000 annually based on experience