Removable Department Lead - Digital Dentistry & Quality

National Association of Dental Laboratories; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

DCS Dental Lab in Jacksonville, FL is seeking an experienced Removable Department Manager to lead our removable prosthetics team and advance digital workflows.

You will supervise daily operations, mentor staff, ensure top-quality cases, and collaborate with dentists and technicians to deliver efficient, patient-focused results. This role demands a proactive leader with strong communication and problem-solving skills, plus a commitment to quality and continuous improvement.

Qualifications

• Previous dental laboratory experience in removable prosthetics is required.
• Leadership or supervisory experience is preferred.
• Strong knowledge of dentures, partials, implant overdentures, and related removable products.
• Excellent communication and problem-solving skills.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Experience with digital removable workflows preferred, but willingness to learn is required.
• Commitment to quality, continuous improvement, and customer service excellence.

Responsibilities

• Lead, coach, and develop the removable department team.
• Establish clear expectations and maintain accountability for quality, productivity, and professionalism.
• Train and mentor team members on techniques, materials, and best practices.
• Foster a positive, collaborative culture aligned with company values.
• Oversee quality assurance for all removable cases prior to delivery.
• Identify trends, recurring issues, and opportunities for improvement.
• Ensure cases meet standards for fit, function, and esthetics.
• Collaborate with technicians and doctors to resolve complex case challenges.
• Evaluate department workflows and implement improvements to increase efficiency.
• Monitor case turnaround times and production schedules.
• Identify bottlenecks and develop solutions to improve productivity and reduce remakes.
• Support continuous improvement initiatives throughout the laboratory.
• Serve as a technical resource for doctors and team members.
• Assist clients with case planning, troubleshooting, and product recommendations.
• Communicate effectively regarding case requirements, expectations, and outcomes.
• Build strong relationships that position DCS as a trusted clinical partner.
• Stay current on industry trends, materials, and technologies.
• Learn and implement digital workflows if not already experienced in this area.

Skills

Leadership

Coaching

Mentoring

Communication

Problem-solving

Project prioritization

Team leadership

Tools

Dentures design software

Job description

DCS Dental Lab in Jacksonville, FL is seeking an experienced Removable Department Manager to lead our removable prosthetics team and advance digital workflows.

You will supervise daily operations, mentor staff, ensure top-quality cases, and collaborate with dentists and technicians to deliver efficient, patient-focused results. This role demands a proactive leader with strong communication and problem-solving skills, plus a commitment to quality and continuous improvement.