Remote Workforce Scheduling Analyst II

Centene Corporation; Arizona; On-site; USD 56,000 - 101,000; Full time

Job summary

Centene Corporation in the United States is seeking a Workforce Management Analyst to analyze the contact center's workload and develop staffing plans that maximize efficiency and meet service goals. This remote role supports scheduling, forecasting, and performance metrics, with regular business hours and the potential for flexible work arrangements.

A bachelor’s degree and 2–4 years of related experience are required; the position emphasizes prioritization, independent decision making, and

Qualifications

• Requires a bachelor's degree and 2–4 years of related experience.
• Ability to prioritize, perform independent decision making, and manage time effectively preferred.

Responsibilities

• Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand
• Analyzes and evaluates contact center patterns, including volumes, trends, and productivities and identifies absences, deviations from schedules, and other disruptions
• Evaluates forecasted workload to build resourcing and scheduling plans to meet business objectives
• Analyzes data using centralized vs. decentralized queue strategy and evaluates impact on service level, ASA, and staff adherence
• Analyzes and evaluates key performance metrics to identify improvement opportunities and provide data-driven recommendations
• Assesses staff productivity and provides feedback to supervisory staff
• Maintains accurate records of staff schedules, time off requests, and related information
• Ensures scheduled and ad-hoc reports on workforce effectiveness and efficiencies
• Assists in developing policies for the workforce management unit
• Performs other duties as assigned
• Complies with all policies and standards

Education

Bachelor's degree

Job description

Centene Corporation in the United States is seeking a Workforce Management Analyst to analyze the contact center's workload and develop staffing plans that maximize efficiency and meet service goals. This remote role supports scheduling, forecasting, and performance metrics, with regular business hours and the potential for flexible work arrangements.

A bachelor’s degree and 2–4 years of related experience are required; the position emphasizes prioritization, independent decision making, and