Remote Weekend Part-Time Call Screener - Child Safety

HFLW Brand; Windsor (NH); On-site; USD 25,000 - 39,000; Part time

Job summary

HFLW Brand is seeking a part-time, weekends-only Call Screener for their remote team supporting New Hampshire DCYF intake. You will handle calls, faxes, and emails promptly, document reports of child abuse/neglect, and coordinate with supervisors for emergency responses.

The role requires a bachelor’s or associate degree in a human services field, proficiency with Microsoft Outlook, and completion of required training with NH DCYF. Training is weekdays before weekend shifts.

Qualifications

• Bachelor’s degree with at least 12 courses or 36 credit hours in social work, criminal justice, psychology, sociology, behavioral science, human services, or related field. Each additional year of formal education may be substituted for one year of required work experience.
• Associates degree in a human services related field with two (2) years of experience in human services at/above a paraprofessional or technician level.
• Must have Microsoft Outlook/computer proficiency.
• Structured interview measuring possession of knowledge, skills and abilities identified as necessary for satisfactory performance.
• Must provide at least three (3) references with acceptable reference checks. If previously employed by DCYF, at least one reference must be DCYF specific.
• Must complete successfully the training requirements deemed necessary by program regulators, including DCYF practice and policy regarding screening and ongoing training requirements.
• Must submit to and meet regulatory requirements through regular NH criminal background checks, DCYF Central Registry checks, and Bureau of Elderly and Adult Services (BEAS) checks.

Responsibilities

• Answer all calls, faxes, and emails within no more than five (5) minutes of receipt.
• Access onsite supervisor and the Home on-call services during high volume periods/shifts.
• Provide accurate and thorough information to callers and information seekers according to DCYF rules, regulations, and training guidelines.
• Assess contextual information against guidelines and protocols and respond accordingly.
• Log all contacts in NH’s Bridges electronic system according to system expectations.
• Work with Shift Supervisor and DCYF On-Call Supervisor in dispatching a statewide assessment team, CPSW, or On-Call CPSW for emergency response.
• Successfully complete all necessary training to perform job functions as required by DCYF.
• Access The Home's management and clinical on-call services as necessary to address concerns arising from calls and contacts.
• A quiet and confidential working space is required.

Education

Bachelor’s or higher in social work / related field

Associate degree in human services with 2 years experience

Tools

Microsoft Outlook/computer proficiency

Job description

HFLW Brand is seeking a part-time, weekends-only Call Screener for their remote team supporting New Hampshire DCYF intake. You will handle calls, faxes, and emails promptly, document reports of child abuse/neglect, and coordinate with supervisors for emergency responses.

The role requires a bachelor’s or associate degree in a human services field, proficiency with Microsoft Outlook, and completion of required training with NH DCYF. Training is weekdays before weekend shifts.