Remote VIP Customer Support Specialist

NeoPollard Interactive; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Health, Vision, and Dent

401K Savings Program (With Competitive

Paid Vacation and Personal Time

Quarterly Profit‑Sharing Program

Fully Paid Parental Leave

Laptop Provided

Job summary

NeoPollard Interactive is seeking a Customer Service Representative to support online lottery players remotely. You will communicate via live chat, email, and telephone, handling inquiries about accounts, products, and services from a distributed team.

The role emphasizes troubleshooting, fast response times, and adherence to department policies. Candidates should be comfortable working from home, travel to lottery headquarters quarterly, and maintain high customer satisfaction while meeting

Qualifications

• High School diploma or equivalent.
• 2+ years inbound/support call center experience.
• 1+ years working remotely and achieving KPIs.

Responsibilities

• Interact with customers to provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer/tablet/cell phone applications.
• Respond to and process inbound calls, real-time chat, emails and make outgoing calls.

Skills

Communication

Customer Service

Troubleshooting

Remote Work

Time Management

Verbal/Written

Education

High School diploma or equivalent

Tools

Windows Office

Job description

NeoPollard Interactive is seeking a Customer Service Representative to support online lottery players remotely. You will communicate via live chat, email, and telephone, handling inquiries about accounts, products, and services from a distributed team.

The role emphasizes troubleshooting, fast response times, and adherence to department policies. Candidates should be comfortable working from home, travel to lottery headquarters quarterly, and maintain high customer satisfaction while meeting