Remote User Research & AI Feedback Specialist

Mercor; San Francisco (CA); Hybrid; AUD 154,000 - 231,000; Full time

Job summary

Mercor is seeking a remote Contract User/Customer Research and Feedback Synthesis Evaluator to join our team. You will evaluate AI-generated artifacts, identify gaps, and provide clear written feedback to improve model outputs.

Requires 5+ years of relevant experience and native or professional English fluency. Proficiency in Microsoft Office and Google Workspace, especially Slides, is essential for collaboration with SMEs and data colleagues.

Qualifications

• 5+ years of professional experience in user/customer research and feedback synthesis.
• Native or professional fluency in English.
• Proficiency in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI model outputs.
• Work independently and asynchronously to meet deadlines and enhance AI model performance.
• Collaborate with subject matter experts to ensure consistency and quality across datasets.

Skills

User/customer research & feedback

English proficiency

Education

Advanced degree (Master's or higher)

Tools

Microsoft Office

Google Workspace

Slides

Job description

Mercor is seeking a remote Contract User/Customer Research and Feedback Synthesis Evaluator to join our team. You will evaluate AI-generated artifacts, identify gaps, and provide clear written feedback to improve model outputs.

Requires 5+ years of relevant experience and native or professional English fluency. Proficiency in Microsoft Office and Google Workspace, especially Slides, is essential for collaboration with SMEs and data colleagues.