Remote Triage Nurse

firsthand Health; Boise (ID); Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

16 weeks parental leave

15-20 days of vacation per year

Job summary

firsthand Health is seeking a remote Triage Nurse to provide telephone and electronic triage support. The role involves collaboration with mental health professionals, care coordination, and patient education. Candidates must have a valid RN license and a minimum of 3 years of ER experience.

The position offers a salary of $80,000 USD and comprehensive benefits, including health, 401(k) matching, and vacation days. This role requires a commitment to vaccination policies as a contingency of employment.

Qualifications

• Active RN license through a Nurse Licensure Compact (NLC) state.
• At least 3 years of Emergency Room experience.
• Experience working with serious mental illness and behavioral health conditions.

Responsibilities

• Manage inbound clinical issues and escalate emergencies.
• Collaborate with mental health workers and social workers.
• Coordinate care with patients' providers.

Skills

Triage and prioritization skills

Problem-solving expertise

Condition-specific patient education

Empathy and compassion

Education

Bachelor of Science in Nursing (BSN)

Associate of Nursing (ASN)

Job description

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day‑shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.

Responsibilities of a Triage Nurse include:

• Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and expedite emergencies immediately.
• Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
• Coordination: Coordinate care with patients' other providers to ensure seamless health management.
• Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Triage Nurses should have:

• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
• Problem‑solving expertise with a creative, patient‑centered approach.
• Ability to provide condition‑specific patient education and self‑management guidance.
• Adaptability to varying team cultures and processes.
• Empathy, compassion, and approachability in patient and team interactions.

Required experience includes:

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non‑compact states.
• Bachelor of Science in Nursing (BSN) or Associate of Nursing (ASN).
• At least 3 years of Emergency Room (ER) experience.
• Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders.
• Care management and coordination experience.

Bonus Points for:

• Psychiatric‑Mental Health Nursing Certification (PMH‑BC).
• Washington state RN license.

Base Salary Range

$80,000 – $80,000 USD

Benefits

For full‑time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case‑by‑case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.