Remote | Travel Support Specialist

Lever, Inc.; Seattle (WA); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Booking tools access

Professional development

Flexible remote work

Collaborative team culture

Job summary

Lever, Inc. is seeking dependable Travel Support Specialists to join our fully remote team. This entry‑level role focuses on assisting clients with travel inquiries, coordinating reservations, and ensuring a smooth booking experience.

Ideal candidates have strong communication, attention to detail, comfort with online tools, and the ability to work independently from home. No prior travel experience required; structured onboarding and training are provided.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Proficient with online systems and digital platforms.
• Ability to work independently in a remote environment.
• Experience in customer service, hospitality, or administrative roles is a plus but not required.

Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details.
• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages.
• Review travel information for accuracy, including dates, traveler details, and accommodations.
• Provide timely updates and clear communication before and after travel.
• Maintain organized records of client interactions and reservations.
• Deliver professional and responsive customer support.

Skills

Written and verbal communication

Customer-focused mindset

Digital platform proficiency

Remote work ability

Customer service experience optional

Job description

Position Overview

We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.

Key Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details
• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
• Review travel information for accuracy, including dates, traveler details, and accommodations
• Provide timely updates and clear communication before and after travel
• Maintain organized records of client interactions and reservations
• Deliver professional and responsive customer support

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable using online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

$35,000 - $65,000 a year

What We Offer

• Structured onboarding and guided training
• Access to booking tools and travel supplier resources
• Ongoing professional development opportunities
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.