Remote Travel Specialist (part time)

Hjbtravels; Cary (NC); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community involvement

Job summary

A travel agency is seeking a Remote Travel Specialist to support clients throughout their journey. This role involves responding to inquiries, assisting with travel arrangements, and ensuring client satisfaction through effective communication. The ideal candidate should have a background in customer service, be detail-oriented, and possess a passion for travel. This position offers remote flexibility and opportunities for professional growth with a team dedicated to providing unforgettable travel experiences.

Qualifications

• Excellent written and verbal communication skills are essential.
• Customer service experience preferred in travel or hospitality.
• Must have a proactive mindset and be detail-oriented.

Responsibilities

• Respond to client inquiries professionally and timely.
• Assist clients with booking changes and requests.
• Provide accurate information on destinations and documentation.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Tech-savvy

Job description

Overview

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.