Remote Travel Specialist

hjbtravels; St. George (VT); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work flexibility

Travel discounts

Professional training

Community of travel enthusiasts

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients from planning through return home, ensuring a seamless, stress-free journey. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based in Massachusetts, the agency serves travelers nationwide with personalized support and exclusive perks. The role emphasizes empathetic service, efficient communication, and a passion for travel.

Qualifications

• Must have strong communication skills, both written and verbal.
• Background in customer service within travel, tourism, or hospitality preferred.
• High attention to detail and proactive mindset.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Support clients with bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documents, and processes.

Skills

Excellent communication

Customer service

Detail-oriented

Tech-savvy

Travel knowledge

Job description

Job Description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills- both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.