Remote Travel Research Specialist

Excitingtravelnow; Boston (MA); Remote; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Job summary

A travel agency is seeking a Remote Travel Research Specialist to guide clients through their travel journey. In this role, you will assist with inquiries, manage bookings, and ensure a seamless experience for travelers. Ideal candidates should have strong communication skills, a customer service background in travel, and a passion for helping others create memorable experiences. This position offers remote flexibility, exclusive travel perks, and opportunities for professional growth.

Qualifications

• Strong written and verbal communication skills.
• Background in customer service, preferably in travel.
• High attention to detail and strong organizational habits.
• Ability to quickly learn new booking systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with booking modifications and cancellations.
• Provide accurate information about destinations and travel documentation.
• Follow up with clients to confirm travel plans.

Skills

Excellent communication skills

Customer service experience in travel or hospitality

Attention to detail

Tech-savvy

Job description

Job Description: As a Remote Travel Research Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.