Remote Travel Research Specialist

Socket.dev; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Training & growth

Job summary

Excitingtravelnow, based in the United States, invites you to join as a Remote Travel Research Specialist. You will guide clients from trip planning through return home, ensuring a seamless experience by handling travel arrangements, answering questions, and resolving challenges with care.

Join a team that offers remote flexibility, industry discounts, and ongoing training to help you grow while delivering personalized service to travelers nationwide.

Qualifications

• Strong written and verbal communication required.
• Background in customer service, preferably travel, tourism, or hospitality.
• High attention to detail and a proactive mindset.
• Tech-savvy with ability to learn booking tools quickly.
• Genuine enthusiasm for travel and helping clients.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging).
• Support clients with bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, documents, and processes.
• Follow up with clients to confirm plans and gather feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Remote flexibility – work from anywhere with flexible hours.
• Exclusive travel perks and access to industry discounts.
• Professional growth – ongoing training and team support.
• Be part of a community focused on building dreams and memories through travel.

Skills

Communication

Customer Service

Detail Orientation

Tech Proficiency

Travel Enthusiasm

Job description

About the job Remote Travel Research Specialist

Job Description: As a Remote Travel Research Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.